Razer Basilisk Ultimate not connecting to computer wireless | Razer Insider
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Question

Razer Basilisk Ultimate not connecting to computer wireless

  • June 19, 2026
  • 1 reply
  • 5 views

jeep_tim

Hello all, my wife got me a Razer Basilisk Ultimate as a gift, but I can’t seem to get it to connect via the wireless dongle. It works just fine with the usb cable. I looked it up and downloaded Razer’s re-pairing software, but it keeps saying it can’t reconnect the dongle to the mouse. Is there a way to buy a new dongle that’s compatible with the Basilisk Ultimate or am I just stuck hardlined? 

 

Model number is: RC30-031701

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1 Reply

Razer.Ten
  • Razer Support
  • June 19, 2026

Hello ​@jeep_tim,

Let me check on it. Can you send me a PM with the serial number of your mouse together with your location/country so I can verify it in our system and go over our inventory?


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