Razer Basilisk Ultimate not working wirelessly (shutdown) | Razer Insider
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Question

Razer Basilisk Ultimate not working wirelessly (shutdown)

  • August 22, 2024
  • 3 replies
  • 63 views
flowStizzaradio147

Hey, since 2 weeks my basilisk ultimate mouse has stopped working wirelessly, it only works with cable.

I have deleted and downloaded synapse, used the pairing utility several times, tested on multiple PCs., multiple types of usb ports etc.

i even bought a new dongle, same thing.

the issue is, the mouse works with cable, but it completly shuts down when the cable is unplugged.

When i put the mouse ob the charging deck, it shows in the synapse, with 100% charge, and with the charging logo, once i take it out, i see in synapse, the charging logo is gone and after 1 second the whole mouse is gone.

I saw there is a lot of threads similar to this once, but they either dont have a fix, or an admin/moderator asks for a PM.

Thanks

T
This topic has been closed for replies.

3 Replies

T

Sounds like I’m having the same issue. When I try to use it the mouse wireless, it lights up purple and works for half a second then stops again. It works fine when it’s connected with a cable. I bought a new dongle and it’s doing the same thing, it’s also doing the same thing when connected to other computers.

flowStizzaradio147

Same exact behaviour, i guess this should be a main concern for them now, i saw a lot of similar posts.

Razer.sushi.boi

Hello guys!

 

Thanks for alerting us about this. Are you using a USB hub? Try plugging the wireless dongle directly into you PC’s motherboard. Once connected, you can then update its firmware. If that didn’t work out, then drop me a PM along with your mouse’s serial number so I can look for other workarounds.

 

*Thread locked to curb conversation to PM.

flowStizzaradio147
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