Razer Basilisk V3 Pro dongle not working in 2.4 ghz mode | Razer Insider
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Question

Razer Basilisk V3 Pro dongle not working in 2.4 ghz mode

  • December 18, 2025
  • 1 reply
  • 37 views
V

I’ve had this mouse for maybe 6 months. It worked flawlessly for those 6 months, but now, I cant use the 2.4 ghz mode on my mouse. The mouse will stay blue and then after a few seconds the blue light shuts off. The mouse still works wired and in blue tooth mode. The mouse isn’t recognized in synapse either unless wired or in blue tooth mode. I really enjoy using this mouse and would like to hear about some options I have.

1 Reply

Z
  • zero_3
  • Insider Mini
  • January 24, 2026

Good luck on finding help. I have the same issue and is out of warranty then I checked I am not eligible for support! Not even a simple inquiry on where to buy. Shame on Razer for forcing customers to pay for support and not providing any free support if your out of warranty. Will stop buying their products. Will mover over to Logitech!

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