razer basilisk x hyperspeed does not see synapse in 2.4 ghz mode | Razer Insider

razer basilisk x hyperspeed does not see synapse in 2.4 ghz mode

  • 21 December 2022
  • 2 replies
  • 83 views
F
I just bought a mouse and after connecting it I installed Synapse, but it doesn't see the mouse, but when I switch to Bluetooth it immediately appears in Synapse, I don't know what to do, please help me

Here is a video of how it happens -

2 Replies

Razer.Zionzedd
Userlevel 7
FieldDrabPEARLquick914
I just bought a mouse and after connecting it I installed Synapse, but it doesn't see the mouse, but when I switch to Bluetooth it immediately appears in Synapse, I don't know what to do, please help me

Here is a video of how it happens -


I already responded to your other thread and suggested you try the steps here for further isolation. PM me the serial number so I can validate its model and check for other model-specific steps to help you resolve the issue. Thanks!
Z

Im having the same problem and it still isnt working. It still only shows in bluetooth mode.

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