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Razer Basilisk X Hyperspeed Issues

  • December 28, 2022
  • 6 replies
  • 794 views
G
My mouse stops working entirely after about 1-3 minutes of not moving. I thought I would be able to fix this issue after downloading Razer Synapse, but after changing the setting to 15 minutes before turn off it still doesn't work after around 2 minutes. But after I disconnect it from my Bluetooth and reconnect it, it works. Is there a fix for this or am I left with the annoyance of having to essentially reset the mouse every time I stop using the mouse? Also, I ordered it on Amazon and inspected it, after noticing that I had not received the Bluetooth dongle I returned and got a replacement. To which also didn't have a Bluetooth dongle inside so I believed I didn't need it. Is the dongle required and is this the root of my issue entirely?
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6 Replies

FiszPL
Vanguard
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  • FiszPL
  • VANGUARD
  • 7224 replies
  • December 29, 2022
For bluetooth problems I'd update drivers for your BT card. If there's no dongle inside the mouse, then return it... someone stole it. Typical Amazon...
G
  • Gh0styy23
  • Author
  • 1 reply
  • December 29, 2022
FiszPL
For bluetooth problems I'd update drivers for your BT card. If there's no dongle inside the mouse, then return it... someone stole it. Typical Amazon...
I Returned it but in the replacement there wasn't a dongle either
Gh0styy23
I Returned it but in the replacement there wasn't a dongle either
Would it be easier buying through razer instead of amazon
FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • 7224 replies
  • December 30, 2022
Gh0styy23
Would it be easier buying through razer instead of amazon
Agree with this.
J
  • jsarino
  • 1 reply
  • January 13, 2023
I'm resurfacing this issue. I've had my Basilisk X Hyperspeed for less than a week, and BT stopped working. Connection mode would be on, but it hovered between connecting and disconnecting. I downloaded the firmware, and it says I have the newest version. I then switched to BT again, this time it can't even discover it at all. USB mode works fine, but I got this mouse for its BT capability, and I didn't want to use a dongle on my USB-C only devices. Any ideas?
S
  • schmitz35
  • Insider Mini
  • 1 reply
  • July 1, 2023

Hi all. Same issue and now, my Basilisk X Hyperspeed is not recognized by Bluetooth nor dongle… I’m really disapointed : Only 8 months of use and still KO… I have 2 other Logitech mices, over years of working (3-8 years), used but fully functional !

clubrushOlivine881

This mouse is a joke! No amount of firmware updates help.

I have the same issue, it doesn’t connect after going into idle. Not even my cheapest 10$ mouse does this.

And the Bluetooth connection is horrendous! the latency is god awful.. why would you even add a feature that half-works.

I regret buying this trash, this was my first and last time I buy any Razer branded device.

S
1 person likes this
  • S
    schmitz35

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