Razer Basilisk X Hyperspeed Issues | Razer Insider

Razer Basilisk X Hyperspeed Issues

  • 28 December 2022
  • 6 replies
  • 678 views

My mouse stops working entirely after about 1-3 minutes of not moving. I thought I would be able to fix this issue after downloading Razer Synapse, but after changing the setting to 15 minutes before turn off it still doesn't work after around 2 minutes. But after I disconnect it from my Bluetooth and reconnect it, it works.

Is there a fix for this or am I left with the annoyance of having to essentially reset the mouse every time I stop using the mouse?

Also, I ordered it on Amazon and inspected it, after noticing that I had not received the Bluetooth dongle I returned and got a replacement. To which also didn't have a Bluetooth dongle inside so I believed I didn't need it.

Is the dongle required and is this the root of my issue entirely?

6 Replies

Userlevel 7
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For bluetooth problems I'd update drivers for your BT card.

If there's no dongle inside the mouse, then return it... someone stole it. Typical Amazon...
FiszPL
For bluetooth problems I'd update drivers for your BT card.

If there's no dongle inside the mouse, then return it... someone stole it. Typical Amazon...


I Returned it but in the replacement there wasn't a dongle either

Gh0styy23
I Returned it but in the replacement there wasn't a dongle either

Would it be easier buying through razer instead of amazon
Userlevel 7
Badge +1
Gh0styy23
Would it be easier buying through razer instead of amazon

Agree with this.
I'm resurfacing this issue. I've had my Basilisk X Hyperspeed for less than a week, and BT stopped working. Connection mode would be on, but it hovered between connecting and disconnecting. I downloaded the firmware, and it says I have the newest version. I then switched to BT again, this time it can't even discover it at all. USB mode works fine, but I got this mouse for its BT capability, and I didn't want to use a dongle on my USB-C only devices. Any ideas?

Hi all. Same issue and now, my Basilisk X Hyperspeed is not recognized by Bluetooth nor dongle… I’m really disapointed : Only 8 months of use and still KO… I have 2 other Logitech mices, over years of working (3-8 years), used but fully functional !

This mouse is a joke! No amount of firmware updates help.

I have the same issue, it doesn’t connect after going into idle. Not even my cheapest 10$ mouse does this.

And the Bluetooth connection is horrendous! the latency is god awful.. why would you even add a feature that half-works.

I regret buying this trash, this was my first and last time I buy any Razer branded device.

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