Razer Deathadder button 4 and 5 not working properly

Have you found out the solution?

I have my two buttons 4 and 5 that have stopped working. have you found a solution? 

Same thing is happening to me, button 4 and 5 only working when they feel like it (which is, only occasionally). Have you found something that helped?

I’m also experiencing the same issue, both my side buttons and now the two sensitivity button on the top are not working as well.

@technoYellowRose233 Yeah a few days later my sensitivity buttons were unresponsive too. I had to file for a replacement with customer service. Replacement works perfectly so far.

ive had 2 razer deathadder mouses now and have the same issue on both (button 4 and 5 doesnt work) first  i just assumed the mouse was broken since the first one was old but now the second one got the same issue, tried everything nothing works. wont be buying another mouse from razer thats for sure 

I’ve been having the same issue after reading online haven’t managed to find a solution that works, otherwise i love the feel of the mouse but will probably not be getting another razer product

I just had the same issue out of no where, please give us a solution to this, 4 buttons cant just suddenly stop working for no reason.

I have the same issue. They need to fix this!!

open the mouse, reconnect the connector ( most probably got disconnected ) as it has no lock in mechanism.

To open the mouse:

1- Remove all 3 white pieces at the bottom

2- Unscrew the 4 screws accordingly.

3- slowly pry the mouse open from the side first.

4- connect the cable that goes from the top part back in its place

5- put the mouse back together.

Please note, once the white parts are removed, it will be difficult to attached again, or cause a slight inconvenience while using.

This is my own trying and this is what i had to do to make the buttons work again.

hope it helps

these ******** used a tiny screw that isnt even philips how did you get it open?

I just had this type of issue. One thing that worked for me was to go into razer synapse and change the mouse profile. I happened to have multiple profiles already, but it might also work with creating a new profile. Now both profiles work again.

This fixed it for me

Tried every software related fix I could find

- reinstall synapse

- update firmware

- reset mouse within synapse

- reinstall mouse / hardware driver

none of it worked

But seems like the issue was hardware related

Thank you for ur comment - without it I wouldnt have had the confidence to open such an expensive mouse :)

Hi, same symptoms here, what i notice was:
after a clear installation of Windows 11, drivers were automatically installed (razer synapse) then the only buttons that worked was right-left click… buttons 3 4 5 6 didn’t work at all, i’ve pressed like 10 seconds every button and everything started to work fine again… but can’t confirm if this issue will appear again. looks like something was turned off (for some reason buttons 3 4 5 6 were disabled and pressing and mantaininng the buttons for a few seconds re-enabled them)
it will be good if someone from Razer can confirm if this is a hw or software issue..

BR from Argentina

im late to this, but i also experienced my button 4 on the side of my mouse not working. i did the reset like one person suggested in the settings, didnt work. however, i saw that when you go into customise and switch it from standar to hypershift, it worked for me. i swtiched it back to standard to see if that was the issue, and it wasn’t, it was magically fixed just by switching it, but you can switch it back to standard after. it’s weird, but i hope this helps someone still stuck lol 👍

I was dealing with the same problem with my Naga Hyperspeed v2. What seemed to fix it for me was to go into the task manager (Ctrl+Alt+Del or Ctrl+Shift+Esc), find Razer Synapse, and then end all Synapse-related tasks, then restart Synapse. All of my buttons worked fine after that.

hi, ive had this problem too, what i found to work was pressing really hard on the buttons. Hope this helps!

OMG I tried everything with Synapse and this is what I did, I pressed really really hard and suddenly works… I think I will never buy a razer mouse again (orochi v2). Thanks!!!!

the golden comment you saved my mouse the cable was really disconnected, as soon as i connect the cable back its all start to work again.

thank you you are the best!!!!!

god bless you!!!

open the screws in the mouse the cable for those buttons is disconnected

My mouse is razer wireless orochi v2 so I think thos option about the cable I m not able to do it. I was getting same issue again and my batteries AA/AAA only lasted few days... So finally had to request RMA

if you have warranty then talk with razer but if you dont have warranty then just open the screws for the mouse and you should see the dissconected cable.

hope it help, when i opened my mouse the cable was dissconected.