razer deathadder essential not detected in firmware update | Razer Insider

razer deathadder essential not detected in firmware update

  • 12 October 2023
  • 3 replies
  • 444 views

Mouse not detecting in firmware update and mouse scrolling down is glitchy to up and down

and Razer support contact is worst which redirect to same page why this companies are not good at support and Serivce but the price is to high 

and my warranty also not detecting in warranty status 


3 Replies

Userlevel 7
Badge +1

If scrolling is glitchy as you described, then firmware won’t help. It’s scroll encoder problem - it may be just dirty (sometimes it helps to clean with compressed air) or may be dying (and need a replacement).

Did you’ve tried FW updater on another PC? Or reconnecting mouse to other USB port (preferred USB 3.0 and above).

If scrolling is glitchy as you described, then firmware won’t help. It’s scroll encoder problem - it may be just dirty (sometimes it helps to clean with compressed air) or may be dying (and need a replacement).

Did you’ve tried FW updater on another PC? Or reconnecting mouse to other USB port (preferred USB 3.0 and above).

I did everything except compressed air but it still in warranty tho . To claim warranty in Razer is so difficult 

Userlevel 7
Badge +1

For claiming warranty you need to contact Razer Support here:https://mysupport.razer.com/app/warranty-support

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