Hello,
I have recently run into an issue with my Razer Deathadder V2 Pro. There are a couple of problems with the device:
- The device is not recognized under device manager while using a wired connection with the original cable.
- The device is not recognized under razer synapse 3 or razer synapse 4 while using a wired connection with the original cable.
- The device does not function with the 2.4 dongle.
Originally, the 2.4 dongle for my device did work. Once I updated the firmware for the dongle, the device stopped working as well. Here is a list of what does work:
- The device lights up with a wired connection with the original cable to multiple usb ports
- The device lights up with the 2.4 dongle option on (with or without the dongle plugged in)
- The device works properly and connects with bluetooth
I have taken many steps to test the device as outlined in the support articles which I will link here:
https://mysupport.razer.com/app/answers/detail/a_id/4135/
https://mysupport.razer.com/app/answers/detail/a_id/4868
https://mysupport.razer.com/app/answers/detail/a_id/1835/~/razer-synapse-does-not-recognize-or-detect-my-razer-device
For those not wanting to read those support articles, here are the actions that I have taken to fix my device:
- Ensured Razer Synapse 4 is not running in compatibility mode
- Performed a repair on Razer Synapse 4
- Restarted my PC
- Shut down my PC
- Connected the device using a wired connection with the original cable to the motherboard usb connections.
- Attempted to pair my device with my dongle via the pairing utility
- Upgraded Razer Synapse 3 to Razer Synapse 4
- Updated my drivers
- Updated my windows
- Uninstalled and Reinstalled Riot Vanguard
- Removed dirt from under the mouse
- Uninstalled and reinstalled Razer Synapse 4
- Exited all razer apps processes
- Uninstalled the Razer Deathadder v2 Pro driver in device manager
- Checked for a new device in device manager after unplugging and replugging usb and scanned for hardware changes
- Tried a wired connection with the original cable to a laptop
- Tried a wireless connection with the 2.4 dongle to both the pc and laptop
If you have any suggestions, please let me know. Thank you!