Hello everyone,

I've been using my Razer DeathAdder V2 Pro since purchasing it in 2021, and I absolutely love it. The quality is outstanding, it fits my hand perfectly, and the convenience of the 7-button layout has kept me from switching to any other mouse for a long time.

However, two weeks ago, after updating the firmware to the latest version, I've started experiencing random disconnection issues between the mouse and my computer. Specifically, when using it in 2.4GHz mode, the cursor freezes unexpectedly, and clicks do not respond.

I've tried several troubleshooting steps:

• Used the tools provided by Razer to uninstall all drivers.
• Reinstalled the firmware.
• Resynced the mouse with the dongle using the syncing tool.
• Reinstalled Razer Synapse.
• Performed a factory reset following the manual.

Despite all these efforts, the problem continues to occur.

The exact issue is that the cursor randomly freezes during use in 2.4GHz mode, and mouse clicks are unresponsive. Turning the mouse off and then back on in 2.4GHz mode reconnects it, and it works again until the next freeze, which happens at random intervals without any specific pattern.

https://youtu.be/Tz8c9d64CJ4?si=EfeztxtTu0ExFFn9

My mouse battery is charged over 90%, and I've set the low power mode to activate after 15 minutes (the maximum setting).

It's becoming difficult to continue using a mouse that freezes unexpectedly during games. While I've considered switching to another mouse, I'm very attached to my Razer DeathAdder V2 Pro.

Has anyone else experienced this issue or have any suggestions on how to fix it? I'd really appreciate any help to resolve this problem.

Thank you!