Razer DeathAdder V3 Pro Firmware Update Issue | Razer Insider
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Question

Razer DeathAdder V3 Pro Firmware Update Issue

pulseOlivineIVORY845

I am experiencing an issue with my Razer DeathAdder V3 Pro mouse when attempting to update the firmware using the Razer Synapse software.

Issue:

  • The firmware update reaches 99% and then stops, but when I keep pressing the left, right, and scroll buttons, the update continues until it reaches 100%. However, once it reaches 100%, it restarts and loops back to the beginning.

  • If I release the buttons after starting the update, the process stops at 99% and doesn't complete.

  • The "Update Successful" message does not appear, and the mouse's light never turns on.

  • I have repeated this process multiple times without success, and the same issue occurs each time.

I have already tried the following steps:

  • Tested different USB ports and cables

  • Performed a hardware reset and firmware recovery process multiple times

  • Attempted the update in Safe Mode, but the issue persists

  • The mouse's light never turns on after the update process completes (or fails).

    Thank you for your assistance.

pancholr
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4 Replies

Lavagardenradio726

Did u find the solution ?

pulseOlivineIVORY845
Lavagardenradio726 wrote:

Did u find the solution ?

No. I sent the device to warranty. It's been 10 days and I'm waiting for a response. Is the situation the same for you?

 

Lavagardenradio726

Yes , but with the regular basilisk and viper

Its out of warranty so idont know what to do , i saw someone posted the same issue with lancehead and solved it with forced driver update via devicemanager , but i tried it and the windows cant see the driver 

(He extracted the .exe official firmware updater to have access to the rest of firmware files)

pulseOlivineIVORY845
Lavagardenradio726 wrote:

Yes , but with the regular basilisk and viper

Its out of warranty so idont know what to do , i saw someone posted the same issue with lancehead and solved it with forced driver update via devicemanager , but i tried it and the windows cant see the driver 

(He extracted the .exe official firmware updater to have access to the rest of firmware files)

My product has received free return/exchange approval from the service. If you have a warranty, you should send it back.

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