Razer DeathAdder V3 Pro scroll wheel issues | Razer Insider
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Question

Razer DeathAdder V3 Pro scroll wheel issues

  • May 23, 2024
  • 14 replies
  • 15728 views
C

My Razer DeatherAdder scroll wheel does not consistently work when scrolling up or down.  When scrolling it bounces around and may go down when scrolling up and vice versa.  It has been doing this for awhile and I have been dealing with it, but thought I would reach out to see if there was a fix. 

 

I performed all the tests, firmware, testing on another computer, using compressed air, etc… 

 

My device should still be under warranty and I do have a video available showcasing the issue (which I am sure Razer is aware of already..)

 

Thanks!

Y0kai0ni
MPOURINOS
A

14 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • May 23, 2024

If still on warranty, then RMA it - looks like broken scroll encoder.

Y0kai0ni
C

Is there an easy way to start an RMA?  The Razer support page(s) are like a maze and I haven’t been able to start one.

issbeef
SHELLradioCornellRed752

my new razer deathadder v3 is weird too, when i scroll down it will randomly scrolls up a step and vice versa, what the hell is going on with these mice 

MPOURINOS
FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • August 27, 2024

Is there an easy way to start an RMA?  The Razer support page(s) are like a maze and I haven’t been able to start one.

Yes, just submit a ticket here: https://mysupport.razer.com/app/warranty-support/ and clearly describe the issue.

MPOURINOS
  • MPOURINOS
  • Insider Mini
  • October 15, 2024

my new razer deathadder v3 is weird too, when i scroll down it will randomly scrolls up a step and vice versa, what the hell is going on with these mice 

I have the same problem...

N
  • Neonyks
  • Insider Mini
  • October 29, 2024

My Razer DeatherAdder scroll wheel does not consistently work when scrolling up or down.  When scrolling it bounces around and may go down when scrolling up and vice versa.  It has been doing this for awhile and I have been dealing with it, but thought I would reach out to see if there was a fix. 

 

I performed all the tests, firmware, testing on another computer, using compressed air, etc… 

 

My device should still be under warranty and I do have a video available showcasing the issue (which I am sure Razer is aware of already..)

 

Thanks!

I found out that mine only does that with hyperspeed dongle. Once i plug it with cable it works perfectly. And if i plug it back in to the hyperspeed dongle it keeps working perfectly? I guess it needs to be disconnected and reconnected to the dongle daily :D

A
G

man… this is the reason i bought a new mouse. my old mouse (logitech superlight) was exhibiting this same behavior and it was out of warranty. is this a common issues with mice these days? whats going on

Midnightvoicebuzz191

I have the same issue. I am a long time Razer customer, but this is slowly turning towards trying other brands. The tip of my scroll finger is already hurting because it is such a mess to scroll with this mouse

friednail
  • friednail
  • Insider Mini
  • November 27, 2024

Hi guys! Let me join the club. Not even a year passed using this mouse and I’ve got the same scroll issue. That’s so annoying

FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • November 28, 2024

Hi guys! Let me join the club. Not even a year passed using this mouse and I’ve got the same scroll issue. That’s so annoying

Warranty? RMA

No warranty - scroll encoder replacement only.

friednail
  • friednail
  • Insider Mini
  • November 28, 2024

Hi guys! Let me join the club. Not even a year passed using this mouse and I’ve got the same scroll issue. That’s so annoying

Warranty? RMA

No warranty - scroll encoder replacement only.

Still under warranty. I’ve just read this topic yesterday, and decided to act, so I reached Razer support with my issue

boxbyteUnmellowYellow842

I’ve also got that issue with my mouse, also less than a year after I started using it

SHELLradioCornellRed752

bro their support is excellent, i just contacted them and they are sending me a new one for free. 😊

FiszPL
classiccafePalmLeaf534

hello there. I fixed issue with my mouse. I ave been suffering past year. Today I decide disassembly my mouse. I checked wheel and sensor and spin scroll sensor with a screwdriver and It’s work fine. Damn. I Try to put in scroll wheel harder into the sensor and feel and hear cklic. And OMG wheel start spin more easily and all issue gone. Pls try this and let me know if it helps someone else 

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