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Razer do not detect my products

  • September 10, 2024
  • 1 reply
  • 9 views
Sunglowbytelab162

I am so confused. I have 2 mice, Deathadder series, I bought wireless headsets 2 months ago.

 

Suddenly the razer-software refuses to detect any of the mice and not the headsets either. I can find no help on this, but I have seen that others have had this issue.

 

I reinstalled the driver from the Cd that came with the deathadder, still did not work. The new downloads does not work.

 

I won’t buy anything from Razer while this is a thing.

 

Anyone have a solution for this?

 

Oh, and is there no way to actually get in touch with Razer? 

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1 Reply

Razer.sushi.boi

Hi there, @Sunglowbytelab162!

 

Were you able to check for OS updates? Try using the Device Detection Troubleshoot Tool. If that didn’t do the trick, then send me a message via PM along with the serial numbers of your devices so I can validate them and look for other workarounds that we can attempt.

 

*Thread locked to curb conversation to PM.

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