Razer dongle defective upon arrival | Razer Insider
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Question

Razer dongle defective upon arrival

  • March 2, 2023
  • 1 reply
  • 64 views

urbanshareOgreOdor810

As of right now, I’d ordered the Viper V2 Pro 2 days ago (28. February). It arrived today and as far as it seems is that the mouse is working well with the cable.

The problem I’m facing is when trying to connect it wirelessly, my PC just doesn’t want to detect the dongle. I’ve also tried it on my NoteBook to make sure it wasn’t the port of my PC causing any issue, though that failed as well.

It’s not possible for me to update the firmware or use the dongle utillity software seen as they both require you to insert the dongle, which mine obviously doesn’t get detected.
 

1 Reply

FiszPL
Vanguard
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  • VANGUARD
  • March 3, 2023

RMA it, dead on arrival… sometimes it happens unfortunately.