razer hyperpolling grey screen | Razer Insider
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Question

razer hyperpolling grey screen

  • April 10, 2026
  • 2 replies
  • 46 views
bizOrangePeeltalk291

writing again since one of razer supports just ignoring me i cant configure my razer hyperpolling wireless dongle for my razer hyperspeed v3 when i enter synapse to configure i only see 1 second of settings and then straight grey screen i already updated dongle and mouse and updated synapse ane reinstalled it and used diffrent usb cabels and plugged in pc. Since of my country i didnt bought dongle on official site and on cardbox i only have pm thing no sn

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    2 Replies

    quickWaterspoutx511

    Dude, I've got the same problem. I've scoured the entire internet and can't find a way to fix it.

    Razer.Ten
    • Razer.TenRazer Support
    • Razer Support
    • April 11, 2026

    Hey guys,

    If you continue to experience the issue, please send me a PM with the serial number which you can view at the bottom of your mouse composed of 15 alphanumeric characters so I can verify it in our system and use it when I forward your case to our Technical Team. Can you also  send a photo of the blank tab so I can include it as well? You can upload it to any hosting service like Google Drive and provide a shareable link. Just check the file so that anyone with the link can view it.

     

     

    *Thread locked to curb conversation to PM.

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