Razer kishi not working with pixel4

I have tried everything possible and I cannot get my razer kishi to work on my pixel 4xl the games will load up but I am unable to use any of the dpads I have to switch to the on screen buttons for all streaming and android apps only one game works and that is xenowerk which is a cool game but repetitive and I'm tired of it. I'm at a point where I might just return it.