Razer naga not working | Razer Insider
Skip to main content
Question

Razer naga not working

  • September 9, 2026
  • 1 reply
  • 13 views
TadejVrabl

Hello,

Razer Naga V2 HyperSpeed bought 28.11.2024 on Amazon – Invoice for 303-0842771-6348369

I am writing to report serious technical issues with my Razer Naga mouse, which I purchased from Amazon EU S.a.r.l. The problems have been ongoing for a few months now, and the mouse has become very frustrating to use.

Here are the specific defects I am experiencing:

  1. Connectivity / Sleep Mode Issue: Whenever the mouse is idle for more than 10 minutes, the computer completely stops detecting it. To get it working again, I am forced to turn the switch to OFF, wait about 20 seconds, and then turn it back to ON. This happens every single time.
  2. Button Malfunction: Buttons 3/12 on the side panel are constantly auto-clicking on their own without being touched. Because of this non-stop ghost clicking, I was forced to completely disable these buttons in the software, making them unusable.

Since the product is still covered under the 2-year warranty, I would like to request a replacement or a refund.

I have attached my proof of purchase to this message. I look forward to hearing from you soon on how to proceed.

Best regards,

Tadej Vrabl

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge
Forum|alt.badge.img

Hey there, ​@TadejVrabl 

I understand that your Razer Naga V2 HyperSpeed mouse is experiencing a connectivity and side buttons issues. 

To help us avoid repeating any steps you've already completed, could you please let me know what troubleshooting you've performed so far? Have you tested the mouse in both HyperSpeed Wireless and Bluetooth modes?
Have you tried using a different USB port or a different computer? Does the ghost-clicking occur only in Synapse, or does it happen even when Synapse is closed? You can disable Razer Synapse through this link. 
 

Additionally, please provide the mouse's serial number via PM so I can check its details in our system and assist you further. Thank you, and I look forward to your response.




*Thread locked to curb conversation to PM. 

CookiesAccessibility statement