During my trip to London, I purchased a Razer Naga V2 Pro mouse with 12 side buttons and a replaceable side panel. I am attaching the purchase receipt.
After setting up the mouse, I configured all my settings through Razer Synapse. Initially, the device worked flawlessly. The scroll wheel's stiffness/sensitivity settings also applied correctly at the beginning.
However, after some use, only the scroll wheel settings become disabled. The scroll wheel becomes loose, as if it's spinning freely, and the stiffness/sensitivity settings I made through Synapse are no longer applied. Despite this, all other functions of the mouse work normally. The side buttons, main buttons, and macros are fine. The problem only occurs with the scroll wheel settings.
To resolve this problem, I have tried the following:
- Uninstalling the Razer Synapse application.
- Uninstalling the relevant drivers.
- Reinstalling Razer Synapse.
- Reconfiguring the mouse settings.
- I tested the device in both wired and 2.4 GHz wireless modes.
After these tests, the settings initially seem to work again. Specifically, when switching from 2.4 GHz wireless to wired mode, or back to wireless, the scroll wheel settings are temporarily restored. However, after a while, the same problem reappears, and the scroll wheel settings become disabled again.
Currently, the mouse generally works properly, except for the scroll wheel issue. Because the problem is temporarily resolved when I change the connection mode, I can't definitively determine whether the problem is hardware-related, firmware-related, or related to Razer Synapse/software.
I would appreciate your support in determining the cause of this problem and how to resolve it. If necessary, I would also appreciate guidance regarding device replacement, warranty procedures, or further technical checks
