Hi everyone,
I want to share my experience with Razer’s RMA process in India (handled by ACRO RMA), as it has been very disappointing.
I submitted my Razer DeathAdder V3 Pro (8K Hz capable esports mouse) under warranty.
Here’s what happened:
• Offered downgraded mice (1K Hz) instead of equivalent replacement
• Asked me to pay ₹10K–₹12K extra for similar high-end models
• Initially said 2–3 months wait, later revised to around 1 month wait (still without proper confirmation or guarantee)
• Offered only invoice value refund (~₹3K) while current market value is ₹4.5K+
This puts me in a situation where I must either:
- Accept a downgrade
- Pay extra
- Wait for a long and uncertain period
- Or take a financial loss
As per consumer rights, replacement should be equivalent or better, not a downgrade or loss for the customer.
I have escalated this to Razer officially.
👉 Suggestion for Indian buyers:
Please be aware of the RMA process and support experience before purchasing. This has not been a fair or smooth experience for me.
Has anyone else faced similar issues with Razer RMA in India?
Would appreciate any guidance or shared experiences 🙏