Hi, for a few weeks now when ever I try to use my mouse with the wireless dongle whatever I do it it keeps disconecting for a few seconds and starts working a few seconds later. If I connect it with the wire it works fine. Are there any dongle replacement that I can buy?
Thank in advance
Hello Holcrow,
I’m here to help! I see that you’re having some trouble with the wireless connection on your Razer Viper Ultimate. To troubleshoot, please try connecting the USB dongle directly to your PC, ensuring there's a clear line of sight from the mouse to the dongle. It might also help to download the pairing utility and run it on your computer. If the issue still persists, feel free to send me a PM with your device's serial number and a proof of purchase so I can assist you with warranty validation. Thanks!
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