Hi,

Can you post a screenshot from windows device manager - how the dongle is detected there?

Have you tried to put it into a different USB port (at least USB 3.0 or newer) or on different PC?

I will be home in around 9 days and will give you a update.

the mouse pops up like this, it also does not work on other ports/devices

I have this exact same issue with my cyberpunk 2077 viper ultimate. Razer support was unable to resolve this. ( i believe there is a hardware issue with the dongle.) 

Synapse doesn’t see my mouse when using wireless, but i can plug directly into the PC and it will be there. 

I have same problem. Help!

Bought mine more than a month ago and I can’t use it wirelessly. Using it with a dongle constantly connects/disconnects. Already updated the device firmware and tried it on another computer. The problem still exists.

I have the same issue, It showed up after some years of using it and it was just suddently. Maybe some software update either by windows or razer itself side… It’s so sh**ty, Everyday I regret more buying this s**d mouse… Since the very beggining the charging dock didn’t work 

Same problem for me, they didn’t help at all

Same problem with my R.Viper mouse, sent back my old mouse and Razer sent me a new one, I just opened it, straight from the box, the exact same problem!! Please help!

All of the sudden it’s working now, but yes, it is brand new mouse (replacement)

Same problem here. Will Razer do something about this?

I have the same problem, could someone solve it?
Yesterday everything was fine with the dongle and the device but today it didn't work anymore

I have the exact same issue since month ago, but just few days ago the dongle is complete dead

I have the same problem with Barracuda X first time i bought it was 2022 and was working just fine now on 2023 oct 21 the dongle not showing in my computer anymore 

same problem, I bought my razer viper ultimate like last year, (march 2023). And it stopped working wireless like during holiday seasons (Christmas). I was gonna buy a new replacement, but i tried to do this before.. Still didn't work, i guess i need to buy a new dongle

same problem, the dongle was working fine for almost a year but suddenly the dongle keeps disconnecting somehow.

I have the same problem for a while now and tried several updates… nothing works and now sign of any razer support on this topic so far!

We all paid so much money on these products, just to get a broken device! And after over a year now still no sign of any staff trying to help or give support on this!