I have a Viper Ultimate Mercury that I received without a wireless dongle. Luckily, I was able to find another Viper Ultimate dongle (Normal black color, don't think that matters) but ran into an issue as I was trying to pair the Viper to this new dongle. On the pairing software, the dongle could not be recognized as belonging to a Viper Ultimate and the pairing software would just ask me to connect a compatible dongle to continue. But the really weird part is that the dongle was recognized in a different pairing software, but as a Viper V2 Pro dongle in every pairing software compatible with that mouse. I wanted to make sure that this wasn't just my computer and sure enough, when I plugged in my dongle at my work computer, “Viper V2 Pro” popped up as the device name. I have been searching for ways to factory reset the wireless dongle or some alternative way to pair it. Razer doesn’t sell replacements on their website anymore and the cheapest I can find it online is $20 and I’m nervous I would pay that just to experience the same issue again. I can’t seem to find anything online where someone else had their dongle recognized but just as the incorrect device. Anyone have any ideas?
I'm currently facing the same but with a Deathstalker V2 Pro. I was able to get a DeathAdder V2 Pro dongle, but the USB HyperSpeed Dongle Utility forces me to try and pair the DeathAdder (that I don't have).
The software page (link below) states on step 5 that I should be able to select which device I want to pair, but instead it skips me directly to step 7.
https://mysupport.razer.com/app/answers/detail/a_id/6076
Logitech's Unifying utility allows users to simply check all previously paired devices and remove then while freely pairing new compatible ones. I can picture Razer's HyperSpeed having some sort of physical limitation to pairing, but having Synpase being able to unpair and repair a second device at will makes me think why make so that you can't do the same for the primary one.
To clarify, the reason why I got a second dongle was that my original one came factory defect, and the store didn't have a DeathStalker replacement one.
Hello Theryn, I recently bought the Viper V2 pro, but guess what, there's no dongle to be found in the box, if you still have it please contact me at Instagram @jhirelt or WhatsApp +50662178555, im interested in the dongle, I'm from Costa Rica and the stores doesn't wanna know anything about my problem and razer support isn't working here, I will appreciate if you contact me <3
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