Razer Viper Ultimate Quartz Not Charging When Connected to Dock | Razer Insider
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Razer Viper Ultimate Quartz Not Charging When Connected to Dock

DIAMONDArsenicauto365

Hi everyone,
I have a Razer Viper Ultimate Quartz Edition, and recently I've been having an issue with charging. When the battery runs out and I place the mouse on the charging dock (dongle), the charging indicator lights up like it’s charging, but the battery percentage doesn’t increase at all — it just stays the same or turns off after a while.

Has anyone else experienced this issue? Is there any fix for this, or should I contact Razer Support directly?
I’ve tried cleaning the charging contacts and resetting the mouse, but the problem still persists.

Any help or suggestions would be appreciated. Thanks!

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2 Replies

PaleAquaheaddepot892

I had the same issue. However, it randomly won’t recognize the dongle when ever I disconnect the USB cable. Tried connecting the USB cable to my VU mouse and it does works fine. My mouse charges the batt like it use to be. But when I plug in the USB to my charging dock. The mouse lights up like its charging but the charging wont light up. As what I experience it is not charges the battery instead it drains the battery.

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • 142 replies
  • April 12, 2025

Hey guys,

If you continue to experience the issue, please send me a PM with the serial number so I can verify it in our system and check for applicable workarounds that might address the charging issue.

 

 

*Thread locked to curb conversation to PM. 

 

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