Hi, I have two (2) fully functional Razer Viper Ultimates that I purchased four years ago. I was not able to contact Razer in any other fashion as these products are out of their warranty period.
After several years the side grips are disintegrating and I’d like to purchase replacement parts. Does Razer stock and sell these?
Did you ever find an answer to this?
I’m looking to replace the sides on a viper myself and can’t find anything but third-party products on amazon that have mixed reviews.
No, it appears Razer does not anticipate long-term support of their products in this manner. I did end up buying some replacement grips off of Aliexpress, and I was quite pleased with the fitment. I would actually recommend that if your mouse is still in good working order. Unfortunately, shortly after I had installed the replacement grips one of the mouse sensors started to fail so I ended up buying a new Logitech mouse anyways.
Thanks for answering, I’ll look into third-party replacements.
I wish the support was more consistent. I bought a Razer chair a while back because my old office chair needed to be replaced and I had some extra cash, and one of the arms was slightly loose. Contacted support to ask if they had instructions to take the arm apart and tighten it, and they just sent me a replacement instead of instructions, so I was hoping for more from them when I needed to find a replacement part for a mouse.
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