Razer Viper V2 Pro dongle not working | Razer Insider
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Question

Razer Viper V2 Pro dongle not working


parmi93

Today the Viper V2 Pro USB dongle stopped working, is not detected at all, I trying on 2 different PC, I saw that many people had the same problem.

What I have to do? I bought this mouse from eBay on 30 June 2023

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5 Replies

LiLmEgZ
  • Insider
  • 251 replies
  • May 5, 2025

Unfortunately not much you can do about this seeing as the Viper V2 Pro is pretty much no longer produced once the Viper V3 Pro came out… I would just go buy a DeathAdder V3 Pro and call it a day, DeathAdder V3 Pro is really reliable too and is lightweight just like the Viper V2 Pro was and is a bit more ergonomic for your hand to reduce stress points


parmi93
  • Author
  • Insider Mini
  • 2 replies
  • May 7, 2025

This seems like a joke to me, why would I spend another £160?
I have a mouse less than 2 years old that apparently has a well known manufacturing defect, and many users have had this problem with the dongle, and the only solution is to buy the new model?

And I can't even buy a new dongle because it's out of production.

 

Why should I trust Razer again?


LiLmEgZ
  • Insider
  • 251 replies
  • May 7, 2025
parmi93 wrote:

This seems like a joke to me, why would I spend another £160?
I have a mouse less than 2 years old that apparently has a well known manufacturing defect, and many users have had this problem with the dongle, and the only solution is to buy the new model?

And I can't even buy a new dongle because it's out of production.

 

Why should I trust Razer again?

Viper V2 Pro dongle was notoriously problematic, I cannot say if the Viper V3 Pro dongle has the same problem (but lets hope not!). I havent had any problems with the DeathAdder dongles so those seem to be a safe bet.

 

But that is your choice if you want another Razer mouse or not, theres other competitors out there if you don’t trust Razer anymore 😉


parmi93
  • Author
  • Insider Mini
  • 2 replies
  • May 7, 2025

Thanks, I'll look for some other competitors. 😉


Razer.sushi.boi

Hey there, ​@parmi93!

 

I can check our inventory for a replacement dongle. Where are you currently located? Let me know via PM along with your mouse’s serial number so I can validate it in our system and for proper documentation.

 

*Thread locked to curb conversation to PM.


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