Razor Viper V4 Pro (Device Descriptor Request Failed) | Razer Insider
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Razor Viper V4 Pro (Device Descriptor Request Failed)

  • April 10, 2026
  • 1 reply
  • 30 views

retroLibertyguide380

Bought this mouse 6 days ago. Used it pretty light these 6 days and when I was trying to charge the mouse by connection the mouse with the cable to the pc, the mouse is no longer recognizable to the computer. Tried connecting with my mac, other pc and even my friend’s computer and it all didn’t work.

Dongle does show connections and the cable does connect the dongle to the computer, but just the mouse itself is no longer recognizable. I updated my windows to the latest and I waited an hour before plugging the mouse back to the computer. 

Don’t know if this is a known issue but I can find similar forums with similar topics but non has a solution to the problem.

Someone Please help.

This topic has been closed for replies.

1 Reply

Razer.Ten
  • Razer Support
  • April 10, 2026

Hey ​@retroLibertyguide380,

Please bear with me for a bit. Can you test another cable with your mouse and check if the issue continues? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the connection issue you're currently experiencing.


*Thread locked to curb conversation to PM.