Hello Razer Support Team,
I am writing to report persistent and serious issues with my Razer Naga Pro mouse.
Device Information:
| Detail | Value |
|---|---|
| Product | Razer Naga Pro |
| Serial Number | 632125H16201418 |
| Firmware Version | 2.3.2.0 |
| UI Version | 1.0. [removed by moderator] |
| Synapse Version | 4.0. [removed by moderator] |
Issues:
- Bluetooth disconnections: The mouse frequently loses Bluetooth connectivity and fails to maintain a stable connection.
- "Device Not Recognized" on wired connection: Even when connected via USB cable, the mouse randomly shows a "USB Device Not Recognized" error — the issue is not limited to wireless mode.
- Reproduces on multiple PCs: Tested on multiple different computers — same issues on all, confirming a hardware defect.
- Minimal usage: The mouse has had very light usage, yet problems still appear, indicating a quality/reliability issue.
Purchase History: This is my 5th Razer mouse purchase. Every year, after a short period, strange issues appear that render the mouse unreliable and force me to buy a replacement. This recurring pattern is unacceptable for a premium product.
Troubleshooting Performed:
- ✅ Re-paired Bluetooth multiple times
- ✅ Connected via USB cable (still get "Device Not Recognized")
- ✅ Updated & reinstalled Razer Synapse
- ✅ Updated USB & Bluetooth drivers
- ✅ Tested on multiple different computers
- ✅ Restarted mouse & computers multiple times
Conclusion: The problem occurs on both wireless AND wired connections, across multiple PCs, with minimal usage — this is clearly a hardware defect.
I kindly request a replacement or refund. Thank you.