Request for Warranty Support – Razer V2 Pro White Scroll Wheel Issue

Hello Razer Support Team,
I am contacting you regarding an issue with my Razer V2 Pro White mouse that I purchased in December 2024 from Amazon.
The scroll wheel is not working properly. While scrolling down, the mouse sometimes registers an unexpected scroll in the opposite direction and moves up. This happens frequently and affects my normal use, especially during gaming and everyday computer tasks.
I purchased two Razer V2 Pro White mice, and unfortunately both devices have the same issue. This makes me believe that it may be related to the model or a possible manufacturing issue.
I live in Tunisia, and returning the products to Amazon is very difficult for me. I would appreciate your assistance with a warranty solution or any troubleshooting steps you recommend. Please let me know if a repair, replacement, or another solution is available.
Product information:
    ●    Model: Razer V2 Pro White
    ●    Purchase date: December 2024
    ●    Place of purchase: Amazon
    ●    Country: Tunisia
I can provide proof of purchase, photos, videos, or any other information needed.
Thank you for your help. I look forward to your response.
Best regards,
[GTRbizz]