SYNAPSE not recognizing two charging docks | Razer Insider
Skip to main content

SYNAPSE not recognizing two charging docks

  • May 27, 2020
  • 2 replies
  • 94 views

hi, i have viper ultimate and basilisk ultimate. they both are connected to my desktop, and only one charging dock is recognized on synapse. i cant change RGB color on second charging dock, and even the charging state won't show when 2 mice are put on the docks. Only one dock works properly... Does anyone know how to fix this? or do i have wait for RAZER to update SYNAPSE?
This topic has been closed for replies.

2 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • May 28, 2020
L_Lis
hi, i have viper ultimate and basilisk ultimate. they both are connected to my desktop, and only one charging dock is recognized on synapse. i cant change RGB color on second charging dock, and even the charging state won't show when 2 mice are put on the docks. Only one dock works properly... Does anyone know how to fix this? or do i have wait for RAZER to update SYNAPSE?
I think it's more complicated, since charging docks are using the same PID/VID value, so for Synapse are both the same devices... and Synapse doesn't support 2 (or more) same devices connected in the same time.

  • Author
  • May 29, 2020
FiszPL
I think it's more complicated, since charging docks are using the same PID/VID value, so for Synapse are both the same devices... and Synapse doesn't support 2 (or more) same devices connected in the same time.
Isn't it possible to change PID/VID Value with firmware update? They must fix this problem anyway... Thanks FiszPL for the replay!