The mouse wheel does not work properly when scrolling | Razer Insider
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Question

The mouse wheel does not work properly when scrolling

  • January 17, 2025
  • 3 replies
  • 60 views

I bought a mouse razer viper v2 pro and scrolling mouse wheel does not work correctly can anyone know what can help (mouse 2 year old)

3 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • January 17, 2025

Spray some air inside (left side of the scroll) - it may help in some cases.

But if it’s still doing the same after cleaning and you have valid warranty - RMA it.


PastelGraysolodata610

My situation is the same as yours. When I scroll up or down, it jumps abnormally. When I scroll down or up, it scrolls in the opposite direction. I bought my mouse in April 2023. I would like to ask if you have solved your problem?


FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • June 25, 2026

My situation is the same as yours. When I scroll up or down, it jumps abnormally. When I scroll down or up, it scrolls in the opposite direction. I bought my mouse in April 2023. I would like to ask if you have solved your problem?

If cleaning won’t help. Only scroll encoder replacement will help (requires soldering).