Unable to update viper ultimate and dock to latest firmware.

I've been having issues while trying to update the firmware on both my dongle and viper ultimate, I attempted to install firmware version 1.03.02_r1 and followed the steps listed on the support article and while updating the dongle that was connected to the dock chroma once it reached 100% i heard the sound of a usb device being disconnected and the firmware update got stuck. I went to device manager and check under usb devices and I saw there were too usb devices unrecognized which after reviewing I could confirm it was the dongle and the viper ultimate. I've already tried the recommendation from Razer's support which was completely remove synapse and any other razer software and reinstalled everything and tried the firmware update again to no avail it got stuck again.