Viper Ultimate Stop Working | Razer Insider

Viper Ultimate Stop Working

  • 31 December 2022
  • 5 replies
  • 61 views
C
Hi, my mouse suddenly stop working (Mouse pointer is not moving), I tried to connect it through wire but it had slight delay, so I install the firmware update, then it immediately stops working.

  • The rgb light working fine,
  • In Windows setting it shows that the mouse is connected (both wired & wireless),
  • Charging fine (both through usb & dock),
  • Synapse only recognise the mouse through wired connection

*The mouse is not recognised in Synapse if it is connected via the USB receiver, even though Windows settings indicate that the mouse is connected*

Any idea how to fix it?

5 Replies

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*UPDATE*:

  • I tried to reinstall the mouse driver by doing this: https://mysupport.razer.com/app/answers/detail/a_id/4118, and now Synapse does not recognise the mouse through the cable
  • I have tried to reinstall the firmware, nothing happen
  • I also tried "Mouse Pairing Utility" and nothing happen
A
Userlevel 3
try the RMA
C
If you charging through the docks, try cleaning the dock and the viper charging spot with Q-Tips and some alcohol. if the synapse is not recognize the Viper u need to uninstall the Viper from the Device manager. Once you finish uninstalling the Viper unplug the dongle and restart your PC.

Greeting,
Rachel Gomez
Sye_The-Vie
Rank
Userlevel 7
Try connect the USB wire to USB 3.0 or higher port
I had similar issue with my Basilisk ULT when connecting to USB 2.0 port.

As we know USB 3.0 has bigger data transfer rate compared to USB 2.0
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
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*UPDATE*

I received my replacement mouse 2 weeks ago and everything went so smoothly.Thanks to the customer support team for their amazing help with my RMA.

If you're having trouble with your mouse and it's still under warranty, I highly recommend reaching out to the customer support team and following their instructions. Just be patient and the process should be a breeze.

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