- The rgb light working fine,
- In Windows setting it shows that the mouse is connected (both wired & wireless),
- Charging fine (both through usb & dock),
- Synapse only recognise the mouse through wired connection
*The mouse is not recognised in Synapse if it is connected via the USB receiver, even though Windows settings indicate that the mouse is connected*
Any idea how to fix it?
I had similar issue with my Basilisk ULT when connecting to USB 2.0 port.
As we know USB 3.0 has bigger data transfer rate compared to USB 2.0
I received my replacement mouse 2 weeks ago and everything went so smoothly.Thanks to the customer support team for their amazing help with my RMA.
If you're having trouble with your mouse and it's still under warranty, I highly recommend reaching out to the customer support team and following their instructions. Just be patient and the process should be a breeze.