Viper Ultimate stops responding | Razer Insider

Viper Ultimate stops responding

  • 7 June 2022
  • 4 replies
  • 1501 views
C
Hello lately my mouse stops working while its lights are still up.Also when i charge it,synapse does not recognise that i charge my mouse
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4 Replies

-Mr.Nobody-
Userlevel 7
classicTealsight444
Hello lately my mouse stops working while its lights are still up.Also when i charge it,synapse does not recognise that i charge my mouse

if you charging through the docks, try cleaning the dock and the viper charging spot with Q-Tips and some alcohol.
if the synapse is not recognize the Viper u need to uninstall the Viper from the Device manager. Once you finish uninstalling the Viper unplug the dongle and restart your PC.
Once you back, plug back in the dongle and wait for Windows and Synapse to install the driver.
Veteran Fan Boyzzzzzz I guess
C
No i dont have the dock.The synapse is recognizing the mouse but not that it charges.And my main problem is not the charge.It is that it stops responding
Sye_The-Vie
Rank
Userlevel 7
classicTealsight444
No i dont have the dock.The synapse is recognizing the mouse but not that it charges.And my main problem is not the charge.It is that it stops responding

I have a Basilisk Ultimate; once it goes to sleep mode, at random time it just takes about 5 - 10 seconds to respond or to wake up!!.

Just keep moving the mouse and clicking the buttons will eventually wake the mouse up.

I have spoken with few VANs, they say their Viper ULT takes a second to respond. I can see few factors of where the issues lies in.

  • Large load / usage on CPU
  • Mouse sensor is unable to detect the mouse is moving due to the colour of the mouse mat
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
LiLmEgZ
Userlevel 5
Try updating the Viper Ultimate's firmware as that might be out of date
https://mysupport.razer.com/app/answers/detail/a_id/4646


  • Fixed an issue where macros will not function when on wired mode
  • Fixed an issue where the keyboard macro will repeat when moving the mouse in wired mode
  • Fixed an issue where there is no response when a button is set to double click in Synapse and on 2.4GHz mode

That is just a summary of fixes in latest firmware, just note that other fixes may be contained within that are undocumented (this is usually the case)
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