Viper ultimate wireless charging dock does not work | Razer Insider

Viper ultimate wireless charging dock does not work

  • 22 December 2020
  • 10 replies
  • 95 views

When I put my Razer Viper Wireless mouse on the charging dock, it doesn't work. If I disconnect the cable from the dock and insert it into the mouse, the mouse charges. If I connect the dock, and insert a usb cable into the dock, the device on the other end of the usb cable does not charge.
This means the usb cable that came with the dock works, but the dock does not. How do I fix this? I did not buy a wireless mouse to connect it to a cable.

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10 Replies

Userlevel 7
Badge +1
Is the dock is visible in Synapse or OS? Does it light? If not, check if the cable is plugged properly - it connects really tight to the dock.
Userlevel 7
RZEUPP1000000223584
When I put my Razer Viper Wireless mouse on the charging dock, it doesn't work. If I disconnect the cable from the dock and insert it into the mouse, the mouse charges. If I connect the dock, and insert a usb cable into the dock, the device on the other end of the usb cable does not charge.
This means the usb cable that came with the dock works, but the dock does not. How do I fix this? I did not buy a wireless mouse to connect it to a cable.


Can you try the cleaning charging pins on the dock and the mouse with an ear-bud/qtips and retry charging via the dock?
I can, of course, but if it was the pins, the usb connector inside the dock would still work, wouldn't it? It's a brand new device. It hasn't charged since I got it.
My volt meter says there's no voltage on the pins.
Userlevel 7
Is this a brand new purchase?
If yes, check the status of the warranty.

Full refund, replacement~~~
Userlevel 7
Sye_The-Vie
Is this a brand new purchase?
If yes, check the status of the warranty.

Full refund, replacement~~~


I second this ^^^
I contacted Razer, but they are very rude and agressive. They asked me for proof of purchase twice, now they want me to print all email conversation with them and include it with the device when I send it to them. They do not say they will replace the device or refund or what. Every email they say I have to respond within 5 days or they'll assume the issue has gone.
I don't trust them.
Userlevel 6
That's what most major companies do in order to maske sure that they aren't being fooled or stuff like that. And, the emails, they are used for your advantage so they can confirm that what your saying is on the emails.
You're saying they don't have a CRM, they don't have a copy of their email conversation with me, and they rely on my information to make sure they aren't "fooled"? How does that make sense?
I have the same problem. Had it a year ago when purchase and got new one. Same problem. If I wiggle it around it will start to charge but stops overnight and is low or dead in the morning. They are sending me another new Dock this time. Kinda frustrating