Bought with the hyper polling dongle and it wont work watched every video there is tried each different cord updated the mouse and the software without any luck the black box wont show up in the synapse app to connect to dont know if its a faulty product?
Viper v3 pro problem
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Userlevel 7
+1
May be dead on arrival. You can check it on another PC or at least check Windows device manager if it’s appearing or not.
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11 June 2024
Bought with the hyper polling dongle and it wont work watched every video there is tried each different cord updated the mouse and the software without any luck the black box wont show up in the synapse app to connect to dont know if its a faulty product?
Hi BlenderAU,
Have you tried updating your mouse firmware here? To further isolate the issue, Please download the pairing utility to connect the device to its dongle. If the problem persists, PM me the following information below so I can initiate a ticket on your behalf:
Full name:
Email:
Mobile/Phone Number:
Country:
Device serial number:
Proof of purchase:
Save the shareable files via any online drive account listed here. All the best!
*Thread locked to curb the conversation to PMs.
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