What to do if broken/lost the usb dongle to orochi v2 | Razer Insider

What to do if broken/lost the usb dongle to orochi v2

  • 1 October 2022
  • 6 replies
  • 2872 views
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Hello, This morning I broke the dongle for my orochi v2. I searched online on what to do and I found replacement parts for other razer mice but not for the oroch v2 is there anyway I can get a new dongle without spending money on a new mouse?
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6 Replies

Razer.Speedcr0ss
Userlevel 7
d1zzyval
Hello, This morning I broke the dongle for my orochi v2. I searched online on what to do and I found replacement parts for other razer mice but not for the oroch v2 is there anyway I can get a new dongle without spending money on a new mouse?


Sorry to hear about your broken dongle. Do you still have it? If the issue is not caused by negligence or mishandling, you can request a warranty claim if the device warranty is still up. And yes, the dongle is not available on our Replacement Parts site. I'll pass this feedback on to our team. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
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Razer.Speedcr0ss
Sorry to hear about your broken dongle. Do you still have it? If the issue is not caused by negligence or mishandling, you can request a warranty claim if the device warranty is still up. And yes, the dongle is not available on our Replacement Parts site. I'll pass this feedback on to our team. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.

Unfortunately do dongle was broken due to negligence and I don't have a warrant so I just wanna know if there are any possible solutions
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I did more research and I think I could buy a hyperspeed dongle of razer because https://www.razer.com/technology/razer-hyperspeed-wireless says it can support a razer orochi v2 or I could buy a dongle for a razer naga because I think they support the same frequencies?
Razer.Speedcr0ss
Userlevel 7
d1zzyval
I did more research and I think I could buy a hyperspeed dongle of razer because https://www.razer.com/technology/razer-hyperspeed-wireless says it can support a razer orochi v2 or I could buy a dongle for a razer naga because I think they support the same frequencies?


As I mentioned in your other thread, only the DeathAdder V2 Pro, Naga Pro, and BlackWidow V3 Pro can use the Hyperspeed Multi-device as a substitute dongle. And no, the dongles will only work to their manufactured mouse model.
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Razer.Speedcr0ss
As I mentioned in your other thread, only the DeathAdder V2 Pro, Naga Pro, and BlackWidow V3 Pro can use the Hyperspeed Multi-device as a substitute dongle. And no, the dongles will only work to their manufactured mouse model.

Welp guess I gotta buy a new mouse the right?
Razer.Speedcr0ss
Userlevel 7
d1zzyval
Welp guess I gotta buy a new mouse the right?


Can you send me your device's serial number, including its proof of purchase? Please save the file to any online drive, then paste the shareable link in your PM so I check its details and raise it to our Support Team.
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