Wireless & bluetooth connection - Deathadder v2 Pro

jointojoint · 2022-04-13T17:51:42+00:00

Hello, I just bought new DAv2 Pro. For some reason mouse do not work in wirless (2.4) neither BT mode. I had installed Synapse software. Mouse works perfectly fine while connected via cabel. Wireless 2.4 case: 1) When I connect dongle to PC I can see that "HID-compliant mouse" and "Mouse compatible with HID" shows up in Device manager (previously there was also (or instead of, Im not sure) the second "Razer DeatAdder V2 Pro" device but I uninstalled it while debugging). As soon as I unplug the cable from the mouse and switch toggle to 2.4, the mouse stops working. Windows and Synapse can not see it. 2) I tired to download and use Razer Mouse Pairing Utility. The pairing process went without any problems. 3) I checked other USB ports. I'm 100% sure that they works fine. 4) I do not own any other computer with USB port to check if it related to my PC or the mouse itself. BT case: 1) I tried to connect my mouse to MacBook M1 but I can not set mouse to pairing mode. Ofc I moved toggle to BT mode and pressed&hold 3 buttons at once (both side buttons and upper button) for 3 or more seconds just like it is shown there but my mouse doesn't blink. I run Windows 10 21H1 on my PC. Let me know if you need more specific information about my hardware or software. EDIT: I uninstalled the devices from Device manager. I manually installed drivers from official site. I reinstalled Synapse. Problems still occures. Mouse is charged to 100%.

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