PSA: Razer Phone & The Razer Kishi (Update 26/06)

As it is for now, would you recommend me to wait for the razer kishi support or to look at the junglecat ? I have a razer phone 1 and even if it can't work out of the box with both of them, at least with the junglecat i can print a 3d case.

Lordubuntu
As it is for now, would you recommend me to wait for the razer kishi support or to look at the junglecat ? I have a razer phone 1 and even if it can't work out of the box with both of them, at least with the junglecat i can print a 3d case.

I'd say it really comes down to personal preference since there are pros and cons with both devices. The Junglecat has native button mapping and bluetooth so if you plan to use emulators, play android games or connect to a PC these are definite pros. But, being that it's a wireless device there is potential for input lag and you need to make sure it stays charged. It's also pricier than the Kishi. If you plan to use cloud gaming services like GeForce Now or xCloud then I'd definitely recommend the Kishi. Playing over xCloud I haven't experience any input lag, it's been very comfortable and the idea of pass through charging is great for long sessions. I can't speak to the out-of-box experience with the RP1 but I imagine it will be very similar to the RP2, meaning, you shouldn't have any major issues. At least none that you apparently can't handle :)

json1175
I actually planned to get some pics up but didn't have time yesterday :smile_: The attached images show how the right side is a little "off". I'm using a piece of slightly heavy weight paper to add support where the rubber would otherwise be if the rubber inserts were still installed. It definitely helps in keeping the overall feel a little more stable. The left side isn't as affected because of the camera bump. I also received an update from CS: "We are still working on your Razer Kishi rubber insert for your Razer Phone 2. Please note that there would be a delay on the shipments for the rubber insert as we do not have the rubber inserts yet. Availability has not been confirmed but will update you once we have them." I've seen this response elsewhere so I wasn't surprised. But like I said above, it's still totally usable and the extra support from the makeshift mod helps.

Thanks got mine today! Took the stock rubber inserts off for now. Its more convenient as I feel its quicker to just put on the phone than the Junglecat.

json1175
I'd say it really comes down to personal preference since there are pros and cons with both devices. The Junglecat has native button mapping and bluetooth so if you plan to use emulators, play android games or connect to a PC these are definite pros. But, being that it's a wireless device there is potential for input lag and you need to make sure it stays charged. It's also pricier than the Kishi. If you plan to use cloud gaming services like GeForce Now or xCloud then I'd definitely recommend the Kishi. Playing over xCloud I haven't experience any input lag, it's been very comfortable and the idea of pass through charging is great for long sessions. I can't speak to the out-of-box experience with the RP1 but I imagine it will be very similar to the RP2, meaning, you shouldn't have any major issues. At least none that you apparently can't handle :)

hey buddy, just want to say that in the end your positivity convinced me (you also got a fair point about cloud gaming services, i'm a stadia founder and i play a lot with it). I've just ordered the kishi for my rp1. As soon as it arrives i'll contact the support for the rubber inserts. Thanks a lot, finger crossed!

liljuny
Thanks got mine today! Took the stock rubber inserts off for now. Its more convenient as I feel its quicker to just put on the phone than the Junglecat.

Sweet! It's really not bad without them, right?

Lordubuntu
hey buddy, just want to say that in the end your positivity convinced me (you also got a fair point about cloud gaming services, i'm a stadia founder and i play a lot with it). I've just ordered the kishi for my rp1. As soon as it arrives i'll contact the support for the rubber inserts. Thanks a lot, finger crossed!

Awesome! I don't think you'll be disappointed, it's been a great device and I'm sure Stadia will work really well. I played some xCloud games using an XBOne controller and I never really could get into using it with my phone. This Kishi has made all the difference for me personally. I'll continue to provide updates when I hear from customer support but if anyone manages to get the new grips please share some photos and/or feedback.

hey guys, just wanted to post an image (shared by a guy on the Stadia sub reddit) of the original rubber inserts took away from the kishi. https://imgur.com/a/xEX0JoB

Quick update, my kishi just arrived today. I've already spoken with the razer support (because as we already know rp1 won't fit the kishi with the stock rubber insert) and i'm waiting for further help. Meanwhile, from a chinese TPU rp1 cover i had, i've created a home made rubber inserts, and it works like a charm. Aside that, i love the kishi. Works like a charm with Stadia!

Guitario666
I just had a chat with support and they told me that the adapter is for only the Razer Phone 1. And that the RP2 did not need it.

How to chat?

Guitario666
Yes it was live chat with order support. I will try again with another agent later today.

I can't contact RAZER, and can't find any way to chat with them. Bcoz I need a MSDS (Material Safety Data Sheet) from them since FEDEX won't deliver until they will have one. It should have been delivered right now on my home but then FEDEX wants a MSDS form. They said I need to contact the RAZER to get a MSDS. But RAZER contact support will never be available EVERYDAY!!!! COME ON FEDEX, just deliver my Kishi and I'll even pay you another $100 if you want to. Please can you find me an agent?

Guitario666
Yes it was live chat with order support. I will try again with another agent later today.

If you can help me, please I need to contact them fast, so my package won't be stuck. TNX anyway if you can't help.

RaceRider102
I can't contact RAZER, and can't find any way to chat with them. Bcoz I need a MSDS (Material Safety Data Sheet) from them since FEDEX won't deliver until they will have one. It should have been delivered right now on my home but then FEDEX wants a MSDS form. They said I need to contact the RAZER to get a MSDS. But RAZER contact support will never be available EVERYDAY!!!! COME ON FEDEX, just deliver my Kishi and I'll even pay you another $100 if you want to. Please can you find me an agent?

I'll ask a staff member to reach out to you.

Hey RaceRider102! Thanks for posting your concern here. Please send me your email address and order number via PM. Let's continue from there.

Rox598
I'll ask a staff member to reach out to you.

Thank you!

Razer.SpeedCr0ss
Hey RaceRider102! Thanks for posting your concern here. Please send me your email address and order number via PM. Let's continue from there.

You have to reply fast kind sir, I'm running out of time

RaceRider102
You have to reply fast kind sir, I'm running out of time

Please PM Speedcross rather than post your information publicly, I had to delete your post so please PM like they said.

So after some back and forth with Support. I got a notification from FedEx that a package is incoming from Razer so it should be the rubber inserts for the RP2. Will update once it arrives. :)

liljuny
So after some back and forth with Support. I got a notification from FedEx that a package is incoming from Razer so it should be the rubber inserts for the RP2. Will update once it arrives. :)

Can't wait and hopefully it is the inserts.

liljuny
So after some back and forth with Support. I got a notification from FedEx that a package is incoming from Razer so it should be the rubber inserts for the RP2. Will update once it arrives. :)

Waiting for your feedback too ~~

How about international buyers? I have my RP2 and I'm considering buying the kishi but I'm from Mexico ¿How can I get that adapter?

I've updated the OP for everyone please give it a read. -Rox

Rox598
I've updated the OP for everyone please give it a read. -Rox

Got it THX

Thanks for the mention @Rox598! Hey everyone! Feel free to send me a PM should you need further assistance.

Thread reopened

WHTZMBE
Um pensamento ... Talvez eles possam adicionar algo à página de vendas de seus sites que ofereça uma opção para a versão do telefone R Λ Z Ξ R. Dessa forma, ninguém teria que passar por etapas extras. Ou possível tempo de espera, apenas para suportá-lo no dispositivo R Λ Z Ξ R.

eu estou com problemas com a autenticação em 2 etapas perdi meu dispositivo que havia meu número e não consigo receber o meu código

Ok so seems like this thread is now unlocked so posting my update here as well: I finally received the adaptor inserts for Razer Kishi which allows the Razer Phone 2 to fit into the Kishi (RP2 did not fit the original rubber inserts the Kishi comes with.) For me it took about a couple of weeks to get them so wasnt too bad. The inserts for RP2 on the left vs the original stock inserts on the right. The RP2 inserts have the RAZER logo on the back. You can see the insert has a cut out allowing space for the camera portion which sticks out a bit. The fit is really snug. (the analog stick covers are for Nintendo Switch Joy-Cons in case anybody was wondering) So after a couple of hours of use. The fit is snug and there is no issue of either side wobbling during play which is good. However.... and this is why I can see why Razer opted to drop out RP2 from list of supported phones maybe... The inserts are a really tight fit... I would say way too tight... and it really squeezes down hard on the speaker grills. The problem is that the speaker grills are stuck on the phone with a glue like adhesive... Since the grip is so tight it presses down on the speaker grills and I think it squeezes out some of the adhesive which comes out of the small holes of the speaker grills, and after use there is a little bit of sticky gunk left on the phone. You can clean this off but its not a great user experience... Maybe the inserts need to be modded slightly allowing some slack so it doesn't press so hard on the speaker grills. Having said that I still think Kishi is much more convenient and comfortable to use than the Junglecat, but due to it being too tight I may mod the inserts to have a bit more room for the RP2... Hope this was useful!