Razer Phone 2 and Helium App | Razer Insider
Skip to main content
Has anyone had any success in using the Helium app on the Razer Phone 2? I recently ran a backup on my Galaxy S7 before purchasing the Razer Phone 2. I tried the same process on the Razer and the App on the PC will not recognize the phone.

I have USB debugging enable on the phone and the android drivers are installed on the PC. I can also access files via the PC.
What are you trying to backup?
You can also backup to Drive using System/Developer options/Backup in Settings.
https://github.com/koush/support-wiki/wiki/Helium-Wiki

Section:
Helium Desktop App Not Recognizing Your Device
Thank you for the reply. I am mostly trying to restore games that were not cloud based that I had a lot of hours invested in. The apps had empty folders for the save game files, and research proved that helium could restore those save game files. I was successful in backing them up on the Galaxy phone, but unable to get Razer to recognize the app.

I will give the link a try and see if that resolves any issues. Thanks!
CookiesCookie settings