Hey all, I hope this is the right place to post, if not a little nudge in the right direction would be great.
So I got the razer phone for Christmas but I've been unable to get audio to play through my car stereo. I can sync the phone to the radio, and I'm sure to receive calls and talk through the system, but it absolutely refuses to play music through the car, instead opting to use the phone speakers.
I've set the Bluetooth to play audio through selected device, but that's about all I can think of.
Has anyone had a similar problem?
Thanks
This topic has been closed for comments
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Spike7447
so, i was having an issue where the music would play, but it came through really choppy. so, i updated the firmware on my car stereo and it fixed my problem.
mine ended up not being a phone issue at all....
This sounds like a completely different issue.
Our problem is the connection to the radio not quality of the connection.
Glad your problem is fixed but this doesn't have anything to do with ours (my 2018 has current firmware per the dealership)
A
Just want to add that I'm having the same exact problem... Used to connect perfectly fine to my 2015 Cadillac, stopped after the most recent update.
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Yep update for May broke BT on our phones.
Razer support still has no update no information.
Make sure you open a case and keep contacting them every few days so they don't leave our phones broken...
Shoulda got another Samsung or a Google phone...
Razer support still has no update no information.
Make sure you open a case and keep contacting them every few days so they don't leave our phones broken...
Shoulda got another Samsung or a Google phone...
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Had exactly the same issue ever since the update after the 8.1 update. Contacted Razer support and they suggested setting the Bluetooth AVRCP to 1.5 or 1.6, which made absolutely no difference. They then suggested a factory reset, which also made no difference what so ever. They have now sent my fault report to their "update team" to review. Haven't heard from them in over a week now.
It's even more annoying because everything was working perfectly before an update which is supposed to improve the performance of our handsets.
It's even more annoying because everything was working perfectly before an update which is supposed to improve the performance of our handsets.
A
Have been going through with Razer support on this matter since the end of May
1 was try a soft reset (Nope)
2 Factory Data reset ( Nope on the BT problem but caused other problems like phone crashed every time you went to use camera and SD card wouldn't read and had to be reformatted then it reformatted it at double the capacity so after about 3 more Factory resets it was back to just the BT problem)
3 Remove all paired devices and turn BT off and on reset car bluetooth (Nope)
4 Clear the Phone BT cache and data (Nope)
5 Pair with the Bluetooth device.
Try connecting the phone to another Bluetooth device using the process stated above
•If the phone connects to a different device, the Bluetooth device you are trying to pair may be defective or incompatible.
•If the phone does not connect to a different device, proceed to the next step.
6 Disable Battery Optimization1.Open device Settings and click into the search box and type “Special app access”.
2.Then tap “Battery optimization”
3.Click the drop-down box and select “All apps”
4.Scroll down and select “Bluetooth MIDI Service”
5.Tap and select “Don’t optimize”
7.Reboot into Safe Mode1.Safe mode is a nice way to identify Bluetooth issues, in case they are caused by the third-party apps. Safe Mode disables third-party apps (runs your phone without any third-party apps) and hence can help you identify mischievous apps. If Bluetooth works properly in safe mode, then it means that a third-party app is causing problems. Uninstall recently installed apps or the ones that you suspect. Reboot your device and see if it helps.
8 Perform a hard reset and test the phone again.
9 If the issue persists, backup your phone data and perform a factory data reset.
10 Change the AVRCP Version1.Open the Settings app
2.Tap on System
3.Tap on About phone
4.Tap Build number about 7 times
5.Tap the back button
6.You should now see Developer options under Backup and above System update
7.Look for “Select Bluetooth AVRCP Version” under developer options and try each one of the different settings, i.e. AVRCP Version 1.3, 1.4, 1.5 and 1.6
Now awaiting the next decision really hope they work out this glitch in the update soon
1 was try a soft reset (Nope)
2 Factory Data reset ( Nope on the BT problem but caused other problems like phone crashed every time you went to use camera and SD card wouldn't read and had to be reformatted then it reformatted it at double the capacity so after about 3 more Factory resets it was back to just the BT problem)
3 Remove all paired devices and turn BT off and on reset car bluetooth (Nope)
4 Clear the Phone BT cache and data (Nope)
5 Pair with the Bluetooth device.
Try connecting the phone to another Bluetooth device using the process stated above
•If the phone connects to a different device, the Bluetooth device you are trying to pair may be defective or incompatible.
•If the phone does not connect to a different device, proceed to the next step.
6 Disable Battery Optimization1.Open device Settings and click into the search box and type “Special app access”.
2.Then tap “Battery optimization”
3.Click the drop-down box and select “All apps”
4.Scroll down and select “Bluetooth MIDI Service”
5.Tap and select “Don’t optimize”
7.Reboot into Safe Mode1.Safe mode is a nice way to identify Bluetooth issues, in case they are caused by the third-party apps. Safe Mode disables third-party apps (runs your phone without any third-party apps) and hence can help you identify mischievous apps. If Bluetooth works properly in safe mode, then it means that a third-party app is causing problems. Uninstall recently installed apps or the ones that you suspect. Reboot your device and see if it helps.
8 Perform a hard reset and test the phone again.
9 If the issue persists, backup your phone data and perform a factory data reset.
10 Change the AVRCP Version1.Open the Settings app
2.Tap on System
3.Tap on About phone
4.Tap Build number about 7 times
5.Tap the back button
6.You should now see Developer options under Backup and above System update
7.Look for “Select Bluetooth AVRCP Version” under developer options and try each one of the different settings, i.e. AVRCP Version 1.3, 1.4, 1.5 and 1.6
Now awaiting the next decision really hope they work out this glitch in the update soon
Guys, I'm still speaking to support about this and they seem to be suggesting that this is isolated to Three branded phones, which isn't my understanding.
Please could anyone with this issue confirm whether they have a Three branded handset or direct from Razer.
Cheers
Fritz
Please could anyone with this issue confirm whether they have a Three branded handset or direct from Razer.
Cheers
Fritz
FritzCT
Guys, I'm still speaking to support about this and they seem to be suggesting that this is isolated to Three branded phones, which isn't my understanding.
Please could anyone with this issue confirm whether they have a Three branded handset or direct from Razer.
Cheers
Fritz
I am on Three
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I am on Three too
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FritzCT
Guys, I'm still speaking to support about this and they seem to be suggesting that this is isolated to Three branded phones, which isn't my understanding.
Please could anyone with this issue confirm whether they have a Three branded handset or direct from Razer.
Cheers
Fritz
I'm also on Three.
A
FritzCT
Guys, I'm still speaking to support about this and they seem to be suggesting that this is isolated to Three branded phones, which isn't my understanding.
Please could anyone with this issue confirm whether they have a Three branded handset or direct from Razer.
Cheers
Fritz
I'm using global images.
A
FritzCT
Guys, I'm still speaking to support about this and they seem to be suggesting that this is isolated to Three branded phones, which isn't my understanding.
Please could anyone with this issue confirm whether they have a Three branded handset or direct from Razer.
Cheers
Fritz
What do you mean Three branded?
A
Three here too. I've been looking for help on XDA too.
Is there no way to rip the Bluetooth settings from the 7.1.1 image and replace the 8.1 version?
Surely Razer must have changed something there to break it
Is there no way to rip the Bluetooth settings from the 7.1.1 image and replace the 8.1 version?
Surely Razer must have changed something there to break it
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Darksteel165
What do you mean Three branded?
In the UK the Razer phones are exclusive to the provider Three and come up with the logo when the phone boots.
kdogguk
Three here too. I've been looking for help on XDA too.
Is there no way to rip the Bluetooth settings from the 7.1.1 image and replace the 8.1 version?
Surely Razer must have changed something there to break it
I guess if you cook your own ROM that's possible (although I haven't the faintest idea how that's done) but then you need to flash the custom ROM and lose the warranty. It would probably be a better idea just to flash back to 7.1.1 in which case you still lose your warranty but don't run the risk of flashing a custom ROM. A custom ROM using the 7.1.1 BT may not solve it either. As far as I know the patch that seemed to cause this was a security & camera patch so I'm guessing it's the security part that's gone wonky.
This is the message I got from Razer support
"The issue is affecting Three's phones. Currently we are investigating together with their developers, which may take a bit longer than solo investigation, because of delay in updates between the parties."
So it may not be something Razer have done, maybe it's Three's tweaks that are the issue but then at least one person here is using global images. Going to start harassing Three anyway just in case.
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FritzCT
I guess if you cook your own ROM that's possible (although I haven't the faintest idea how that's done) but then you need to flash the custom ROM and lose the warranty. It would probably be a better idea just to flash back to 7.1.1 in which case you still lose your warranty but don't run the risk of flashing a custom ROM. A custom ROM using the 7.1.1 BT may not solve it either. As far as I know the patch that seemed to cause this was a security & camera patch so I'm guessing it's the security part that's gone wonky.
This is the message I got from Razer support
"The issue is affecting Three's phones. Currently we are investigating together with their developers, which may take a bit longer than solo investigation, because of delay in updates between the parties."
So it may not be something Razer have done, maybe it's Three's tweaks that are the issue but then at least one person here is using global images. Going to start harassing Three anyway just in case.
Nope.
I'm in the US and I have a unbranded Razer phone direct and I have the same problem so saying it's a problem with a branded phone is bull.
Just to be clear BT worked fine on 8.1. it was when they released the first bugfix after 8.1 it broke.
You guys on Three may of been placed directly on the bugfix version after we got both updates.
It was the May but fix that broke BT so we would only need to revert whatever change was done there (not 7.1).
As of yesterday Razer support claims they found the problem and are working on it but it's been over a month after they broke our phones so not sure I have faith in them as a company right now.
Guess it was my fault for buying their first phone and not staying with a good phone manufacturer.
I figgured for $800 cash we would of gotten a good working unit and good warranty support.
Darksteel165
Nope.
I'm in the US and I have a unbranded Razer phone direct and I have the same problem so saying it's a problem with a branded phone is bull.
Just to be clear BT worked fine on 8.1. it was when they released the first bugfix after 8.1 it broke.
You guys on Three may of been placed directly on the bugfix version after we got both updates.
It was the May but fix that broke BT so we would only need to revert whatever change was done there (not 7.1).
As of yesterday Razer support claims they found the problem and are working on it but it's been over a month after they broke our phones so not sure I have faith in them as a company right now.
Guess it was my fault for buying their first phone and not staying with a good phone manufacturer.
I figgured for $800 cash we would of gotten a good working unit and good warranty support.
Yes, correct. Three skipped the MR0 update and so we went from 7.1.1 MR3 directly to 8.1 MR1 (the May bug fix)
Yep I'm on three UK too, and I have this issue with car Bluetooth but auto connects to my removable satnav every time no probs. #weird
cityBlueGreenfirst952
Yep I'm on three UK too, and I have this issue with car Bluetooth but auto connects to my removable satnav every time no probs. #weird
That's quite interesting.
Personally I have this issue with all BT connections whether the device is new or old.
Would you mind posting the make, model and software version of your removable satnav. I've sent the link t this thread to Razer support several times so if they are monitoring the info may help them.
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FritzCT
That's quite interesting.
Personally I have this issue with all BT connections whether the device is new or old.
Would you mind posting the make, model and software version of your removable satnav. I've sent the link t this thread to Razer support several times so if they are monitoring the info may help them.
All my Bluetooth devices worked perfectly on the latest version (Mi Band 2, Mi Speaker, FM Transmitter, Rodimi FM Transmitter, Motorcycle Headset, Sony Bluetooth 3.5mm wireless) except pairing with Mercedes, VW and Ford head units for media or calls. I could only replicate the issue with automotive bluetooth devices.
Pretty sure Razer are well aware of this issue by now. I mean, we've narrowed it down between two versions for them and highlighted which bluetooth devices are most effected.
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Just tried connecting my phone to the Bluetooth system of one of the works trucks (Mercedes Actros) and all the song information comes up on the screen and the pause skip functions work but no audio. Yet on my car (Nissan Juke) I get the audio but no information and controls.
Not sure how the Bluetooth system works is it possible that it should be making two connections one for audio and one for the information/controls and it is now after the patch it only makes one?
Not sure how the Bluetooth system works is it possible that it should be making two connections one for audio and one for the information/controls and it is now after the patch it only makes one?
A
I have managed to fix my problem of the device not playing music through the car Bluetooth stereo.
There is an option in the settings menu of each device (tap the cog icon next to the Bluetooth device)
Deselect HD Audio. Now my phone plays music and allows voice calling through the car stereo.
I had to be connected to the device for the check boxes to not be greyed out.
There is an option in the settings menu of each device (tap the cog icon next to the Bluetooth device)
Deselect HD Audio. Now my phone plays music and allows voice calling through the car stereo.
I had to be connected to the device for the check boxes to not be greyed out.
Yeah it's a Garmin drivesmart 50 dlt , much better than the built in car satnavs in my opinion :0)
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kdogguk
I have managed to fix my problem of the device not playing music through the car Bluetooth stereo.
There is an option in the settings menu of each device (tap the cog icon next to the Bluetooth device)
Deselect HD Audio. Now my phone plays music and allows voice calling through the car stereo.
I had to be connected to the device for the check boxes to not be greyed out.
What are you running?
I have never had that option
These are my options and unchecking or checking doesn't change anything.
My phone used to work on 8.1 update 0 and on 8.1 update 1 nothing works.
2018 Chevy Silverado (8 inch mylink with nav)
2016 Chevy Silverado (8 inch mylink without nav)
2014 Chevy Equinox (8 inch mylink without nav)
2014 Kia Optima Uvo (factory head unit)
All factory installed systems.
I don't have that option either. I'm currently stuck on 8.1 MR1 (the Three version).
I have:
Phone Calls
Media audio
Input Device
Contact sharing
Selecting/ deselecting makes no difference.
I've tried many different devices, new and old, including factory fitted & third party head units (some with latest firmware some with old), a HP & an Asus laptop, an Acer tablet, Damson bluetooth speakers, and a Blaupunkt TV.
I have the issue with them all.
I have:
Phone Calls
Media audio
Input Device
Contact sharing
Selecting/ deselecting makes no difference.
I've tried many different devices, new and old, including factory fitted & third party head units (some with latest firmware some with old), a HP & an Asus laptop, an Acer tablet, Damson bluetooth speakers, and a Blaupunkt TV.
I have the issue with them all.
A
I'm also on 8.1 mr1 but I'm in the USA with a unbranded phone.
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