I want to update this forum by stating that on 7/26/2023 at aproximately 11:00 a.m., I turned my computer on for the first time of the day (I usually restart/shutdown about 5-8 times per day, I’d know because I grew up on Windows 95). I noticed that my mouse was non-responsive. It did not light up, nor register a cursor icon when fully booted into the Windows 11 Pro UI desktop environment. I seemed as though it wasn’t even receiving power via the USB 2.0 port (the I/O of a ASUS ROG Strix B660-A Gaming WiFi D4 motherboard)...And, Yes, my USB ports are all doing just dandy. Though I do ponder now, if Razer devices & software can damage your USB ports?So I restarted the computer via using the keyboard navigation/shortcuts. Once the computer restarted, the mouse lights were on, but the mouse did not function and there was still no cursor to be visible on-screen.I shutdown the computer. I unplugged the mouse. Turned the computer back on. Waited until Windows 11 Pro had fully booted into the Desktop GUI. Then I plugged in the Basilisk V3. The mouse was instantly recognized and began functionally normally again. If this occurs again, I’ll swap the ports on both devices for USB 3. If I recall correctly, the keyboard & mouse are designed for USB 2 specifications. Nowhere on the packaging nor documentation does it suggest to use USB 3 ports for either device. I do know that the Blackwidow V4, that I briefly had, used USB-C cables.I’m still puzzled as to what type of issue this is: Software, Firmware, Hardware, or a combination of either or?A similar issue can also be found in this thread (should anyone wish to view it): Basilisk v3 Stopped Working Completely NOTE #1: The mouse I received from GameStop (on 7-17-2023) had an older firmware version (yet, I didn’t experience any issues before updating to the newest firmware). I updated the firmware to the latest version about 2-3 days after receiving the mouse. Regardless of if that’s the culprit or not, I began having issues with all Razer Products within a week or two of using them. They were all brand new in box, and purchased via name brand retailers (not third party resellers). For what it’s worth, I’m experiencing the least amount of issues with the Blackwidow V3 Halo Edition wired keyboard. I’ve only experienced a couple of times where the lighting defaulted back to the infamous “cyan / initializing-phase color”. Usually restarting the PC or “re-initializing” the profile within the Synapse 3 program temporary fixed this quirk, for the meantime… NOTE #2: I’m testing on a fresh clean installation of Windows 11 Pro (No Insider Beta Editions… the nVidia drivers are/were unstable with W11 Canary Channel) Everything is fully updated post installation drivers/apps/programs/etc. Everything is freshly installed and updated without any prior debris. NOTE #3: This is how I test all of my hardware components & software conflicts: Similar to gradually adding in each fresh ingredient as I were hand-making pizza dough. You test each ingredient, in order of importance first, individually at a time, and measure your results accordingly. When something crashes, then take note of the last ingredient you added. Was anything installed prior/post the last state of system stability? Rinse & Repeat. Endure. Measure your results. Then test your findings. Old school OCD tedious troubleshooting methods. RESULTS: The mouse & keyboard functioned as a basic primitive mouse & keyboard should operate with the Windows 11 drivers. After installing Synapse 3, the mouse & keyboard functioned normally with or without third party bloatware programs/apps. It should be noted that during the time of this occurrence, there weren’t any third party bloatware programs running in the background (such as Asus Armoury Crate, nor something like EVGA Precision X1). So I can rule out any third party software conflicts occurring with my particular situation.There does seem to be conflict with the Synapse 3 program and the Razer devices. However, I cannot say this for all of the devices, just the ones in question.

As of July 30, 2023, I haven’t experienced any other issues. I’m still monitoring the keyboard & mouse for any other occurences.I’ll post a revised & updated version of my mouse/keyboard guide below. I had to perform these stepson 7/26/2023, when I first noticed that I started having issues with my Basilisk V3 (wired) & Blackwidow V3 (Halo Infinite Edition). The following did resolve the problem(s) that I was experiencing. Nevertheless, this is still just a temporary fix.Step 1. Reset your devices from within the Synapse program. Optional Next Step: You might also need to delete your profiles (I’ve noticed that as soon as you login to your Razer account, via Synapse 3, that’s usually when I notice the anomalies/disconnecting/RGB lighting issues occurring.Step 2. Uninstall the Synapse program and anything else associated with it. Run some kind of file/registry cleaner to remove debris.Step 3. Remove your keyboard and/or mouse drivers from the Windows Device Manager. Once the keyboard/mouse has now been removed from the Device Manager, you’ll have to manually press the power button on your computer to physically shut it down.Step 4. Disconnect the mouse/keyboard cables from your PC’s USB ports.Step 5. Power your PC back on. Let it fully boot up into the Windows desktop environment (GUI), and make sure that all of your essential background startup programs have also loaded up.Step 6. Now plug your mouse/keyboard back into your USB port(s).Step 7. When the Synapse install prompt pops up, Cancel Out of it! Do not let it install… JUST YET!Step 8. Test your keyboard/mouse out with the initial/basic drivers first, just to rule out any physical connection issues or unforeseen consequences (in other words, get out your crystal ball).Step 9. If you so dare, then install Synapse, but do not login to your account/profile(s) just yet. Test your devices first and monitor their behavior.Step 10.Login to your account/profiles via the Synapse software, and take note if these issues occur.Step 11. Rinse & Repeat (every time this happens… *Sighs*)^ The above steps seemed to have returned the keyboard & mouse back to their default parameters (or within reason, based upon the current conditions), so I could get the features functioning again. This has occurred twice. The first instance was with a Blackwidow V4 keyboard, and the second instance was/is with my current Blackwidow V3 Halo Edition keyboard. The Naga Pro wireless was incurable (it had to be returned), however this did remedy my current Basilisk V3 (wired) mouse.NOTE: You could also try running a USB Live Linux OS (Such as Mint, Manjaro, Ubuntu, or any variant that you prefer), to test if the keyboard & mouse can still function as basic peripherals. This may narrow down the culprit as being either a Windows vs Synapse issue.

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

Skip to main content

Forums
Support
House Rules
Promos and Giveaways
Razer Silver Rewards

Create
Login

[MONTHLY SILVER] December 2025 30,000 Silver Drawing

13 days ago

Home
Community Overview
Razer Support
Razer Support
Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

Powered by Gainsight

Cookies Cookie settings Accessibility statement

Sign up

Already have an account? Login

Log in with Razer ID to create new threads and earn badges.

LOG IN

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

LOG IN

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Shop

RazerStores
RazerCafe
Store Locator
Purchase Programs
Bulk Order Program
Education
Only at Razer
Razer Silver Rewards
Affiliate
Newsletter

Explore

Technology
Chroma RGB
Concepts
Esports
Collabs

Support

Get Help
Registration & Warranty
RazerStore Support
RazerCare
Manage Razer ID
Support Videos
Recycling Program
Accessibility Statement

Company

About Us
Careers
Newsroom
zVentures
Contact Us

FOR GAMERS. BY GAMERS.™

Site Map
Legal Terms
Privacy Policy

FOR GAMERS. BY GAMERS.™