Before you post - 7.1 Surround and THX Spatial FAQ

Synapse 3 or 4?

I was using 4 and it didn't work so I uninstalled the drivers with your driver removal application and installed 3. But it still doesn't work. Switching between modes is not detected. The sound does not change. But I noticed something, when I disable the sound card of the motherboard through bios and then connect via bluetooth and not via dongle, I can switch between modes. Of course, this time the e sport and thx modes become inactive.

Check if you have Riot Vanguard installed - if yes - remove it. It’s known for blocking devices to be detected in Synapse.

Riot vanguard is installed on my system. But I'm playing valorant, and I bought the headset specifically for valorant-specific sound modes, and in the Esport tab, there's a Valorant mode. When I can't open the game, there's no point in using this mode. But I'll uninstall it anyway and give it a try.

I uninstalled Vanguard but the problem persists.

Hello, I got the error This device is already registered and when I contacted the seller (as u mentioned in FAQ) they said it is first use and impossible to be used before so kindly send me new code on my mail because this error is from your side.
mail: mostafarashad427@gmail.com

Not possible, fake device.

Return it and get refund.

Hello.I purchased THX-AUDIO from the Razer Snaps3 purchase site, downloaded the THX-AUIDO file, and installed the genuine product. Recently, with the release of Snaps4, the THX-AUDIO I used on the existing Steps3 keeps popping up to ask me to purchase a new one.When I entered the information at the time of purchase, my country of residence was not listed, so I think I selected a different country. I think the "KOREA" +82 input part was wrong.Because of this, I can't check my purchase history in REZER ID.So I keep getting a message telling me to re-purchase THX-AUIDO.

Please understand that I used Google Translate because my English is not good.

Hello. I purchased a 7.1 THX code. The code was sent to my email address but I deleted the email. Now I formatted my computer and when I install the application it asks for the code again. I have not been able to reach the customer service email address for 5 days. What should I do?

If it was activated - then it’s bound to your Razer ID account. Just try to log in to your account in 7.1 Surround app (right top corner - click on avatar icon and then login).

I activated it. I logged into the account but unfortunately it does not appear. It appears in the purchases but there is an option to reactivate it in my account.

HI! i would like to ask… i bought this razer barracuda X as a second hand item from someone… it seems that they lost the scratch card, proof of purchase and does not remember when it was bought since the seller wasnt able to use this headset much… and i want to activate the 7.1 surround sound on this one… but cant register my device without those missing items… what can i do?

Hello, I ordered headphones through the official store. Kaspi.kz , paid for it, but writes that Why do I get the error message "This device is already registered" when registering the BlackShark V2 X headset on RazerID?. I checked the reviews, and there were enough of them, it was never said that it was forged, the product rating was 4.9 stars. What to do?

​@Miko-kun14 - submitting receipt is optional, date of purchase - you can just put there estimated date of purchase - since you don’t have any receipt for it - you don’t have any warranty.

​@M9O70m - as mentioned in first post - headset may be fake, so the best and the fastest way is to get rid of this - just return, get your money back and get it from official source.

I want to uninstall 7.1 Surround Sound program with all drivers can u send me tool link for this? ​@FiszPL 

Like this

Just do the same, uninstall 7.1 surround and use driver removal tool https://rzr.to/Tf53xj