I have bought Razer Gold for 20 USD but my code cannot be used. Can my code be updated again to get a new one? I have never used the code, thank you, Razer Gold admin.
Question
code cannot be used
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- Razer Support
- 3074 replies
Hi urbanBudGreenPEARL746,
I’ve respondedn to your message. Unfortunately, I have limited access to this part of our system. However, I suggest that you submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information and photos of the card with an over-scratch code. Kindly ensure to follow the specifications as below:
1. Everything has to be a separate image.
2. Do not stack the gift card and receipt.
3. Do not blur or mark on the gift card and receipt.
4. Kindly change the file size to a smaller size.
5. Kindly ensure that the images are clear and show all four corners.
Save the shareable files via any online drive account listed here. You can send me the reference number here so I can help you coordinate with the team. All the best!
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