Squad rewards is not counting my play time. | Razer Insider

Squad rewards is not counting my play time.

  • 25 October 2022
  • 5 replies
  • 44 views

Yesterday I play NFS Heat for more that 6 hours and it didn't count, the razer cortex has my fps chart but the squad rewards didn't count the time that I play, i'm trying to play today and its not counting again. I try to restart the Razer Game Maneger Service like it was saying here /going-nuts-squad-rewards-time-not-counting.79885/#post-783876 but nothing.

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5 Replies

JoaoGomes121
Thank you, no problem I know that is not just me who needs help.

Please always feel free to let me know if you need further assistance regarding Razer Cortex PC.

Michelle
Thank you, no problem I know that is not just me who needs help.
Hey there!

Thank you for bringing this issue to us. My name is Michelle from the Razer Cortex technical support team, I am sorry to reply to you late.

We sincerely apologize for the inconvenience this issue has caused you. We would like to let you know that we have received your feedback. Before this issue is resolved, please play the game on the disk that can be detected by Razer Cortex Squad Rewards.

You also can visit our FAQ page and Game Playtime Troubleshooting page to know more about this campaign.

Please always feel free to let me know if you need further assistance regarding Razer Cortex PC.

Appreciate your patience.

Michelle
Is it possible to fix it? Raxer Cortex is able to now my total play time, so it should be able to count for squad rewards.
I think i found the reason, I have two discs and all the games that i have are on the second disc, just roblox is in the first and is the only one that is counting.