Apt Io utility problem

My advanced blade 15 (2019) has some issues, Apt Io utility page showed up randomly, when I closed it the laptop froze and the blue screen appeared (critical process died), now I cant even leave the Apt Io utility, I tried everything and nothing works, also when I tried the different recovery types they all led to restarting the pc, which takes me back to the Apt io Utility page.