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Question

black screen after 2 seconds

  • March 6, 2023
  • 1 reply
  • 123 views
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When I enable HDR, I experience a black screen after 2 seconds. During the first 2 seconds, the UI is normal. However, when I disable HDR, Cortex works correctly. I have not found any posts related to this issue, and I am unsure if I am the only one experiencing this behavior.

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    • Anonymous
    • 0 replies
    • March 7, 2023

    Hey there!

     

    Thank you for sharing your feedback with us. My name is Michelle from the Razer Cortex technical suport team. I am delighted to be of your assistance.

     

    This is a known issue that some users encountered before. After investigation, the black screen issue was resolved when users disable HDR. Please make sure the HDR was disabled when you use Razer Cortex PC. 

     

    Truly appreciate your feedback. Please feel free to let us know if you need further assistance. 

     

    Michelle

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