black screen on razer central login page | Razer Insider

black screen on razer central login page

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115 Replies

A

is this the only way to get the new installer?

Why don’t you put somewhere on the server and let us download?

I need it too.

Hey there,

 

Thank you for posting your issue here. I have sent the new installer to you via pm. Please check it. Thank you!

 

Michelle

N

Hello! I am now getting this blackscreen also and my keyboard macros are not working anymore. I uninstalled and reinstalled and even deleted the webcache file and nothing has changed.

A

Hello! I am now getting this blackscreen also and my keyboard macros are not working anymore. I uninstalled and reinstalled and even deleted the webcache file and nothing has changed.

Hey there!

 

Thank you for sharing your issue with us. My name is Michelle from the Razer Cortex technical support team. I am delighted to be of your assistance. 

 

I have sent you the new installer via pm. Please check it and let us know if this persists.

 

We sincerely apologize for the inconvenience this issue has caused you. 

 

Michelle

A

Please somebody help me. I just can’t make this s*** program works. I tried everything. The last try was installing a older version (RazerSynapseInstaller_V1.0.126.160.exe) but still do not work, but at least i can see the tray icon. But the main window of the Synapse was all black, and the program just updated by itself, make everything broken again.

 

The program simply do not open no matter what….

A

Please somebody help me. I just can’t make this s*** program works. I tried everything. The last try was installing a older version (RazerSynapseInstaller_V1.0.126.160.exe) but still do not work, but at least i can see the tray icon. But the main window of the Synapse was all black, and the program just updated by itself, make everything broken again.

 

The program simply do not open no matter what….

Hey there!

 

We sincerely apologize for the inconvenience this issue has caused you. Thank you for sharing it with us here. My name is Michelle. I’m happy to be of your assistance. 

 

The newest Synapse is v1.12.0.385. Could you uninstall the current version and reinstall it again? The newest version has resolved this issue. 

 

Thank you very much for your patience. Appreciate your feedback. 

 

Feel free to let us know if you need further assistance. 

 

Michelle

 

Z

Heyy can I get that new installer too please? all of my apps are broken and nothing works… I really need help. 

AhnkaraTTV

Guess I need this new installer now as well. Everything was working just fine until today. Blank Log In screen and Synapse won’t pop up. Used Razer for a few years now and this is the first issue i’ve had. Hope to get thsi soon as I play tons of games that I have different setups for and I use the Trinity with the 12 button side. Not being able to change the profile that it’s on right now is actually making it hard to play.

A

Hey @Zareget @AhnkaraTTV ,

 

Thank you for sharing your issue with us via this thread.

 

@AhnkaraTTV We have resolved this issue via the newest version of Razer Synapse,  please reinstall Razer Synapse. 

 

@Zareget If you installed Razer Synpase, please reinstall Razer Synapse. If you are a Cortex or other Razer app user, please exit all Razer apps by right-clicking the Razer Central icon and clicking “Exit All Apps”. Then, clear the cache folder via this directory: %LocalAppData%\Razer\Razer Central\WebAppCache

 

Then, restart Razer Cortex and see whether the issue persists. If yes, please try the new installer I sent to you via pm.

 

Truly appreciate your patience. 

 

Michelle

P

i also need the installer as well i have the same issue.

 

A

i also need the installer as well i have the same issue.

 

Hey there!

 

We have sent the new installer to you via pm. Please check it here.

 

Michelle

A

i have the same problem, can i get the installer too? 
P.S. why cant you just pin the link somewhere here, if you are sending it to literaly everyone?
i mean, it could’ve been easier for everybody to just use the link for new installer, is’nt it?

K

got the sam black box experienc. 

K

So i tried to contact support. and i cant.
because i keyboard is out of waranty.WTF.
shit company my keyboard is fine it ur crappy software.
so only thing i wanted to ask was a new installer maybe that would work.
bu i cant ask that because this crappy waranty service.
how am i supposed to get a new installer?.
i am running Razer central 7.10.0.515
and Razer synaps 3.8.428.42117
wow if this is how customer are helped im never buying anything from razer again.
i il  warn every person i  can about this behavior. mouth to mout and trough socials (YT?TTV,TikTok, etc)
 

SaarNissimAlt-__-
autoPEARLVegasGold893
Did someone find any solutions? I created a account just because of this.


Hey there,

We have sent you a new installer via PM. Please check it. Thank you! We sincerely apologize for the inconvenience this issue has caused you.

Krissy

Hey Krissy, I will need this too, since this is happening to me RIGHT NOW, and my synaspe 3 is not even lauching.

A

guys, i cant log in into the razer synapse, and i still didnt get a reply with the installer, link, i tried almost everything i could, can you send me an installer via PM's please?
i was checking for a reply literaly everyday since i wrote a comment about a trouble. :(

A

i have the same problem, can i get the installer too? 
P.S. why cant you just pin the link somewhere here, if you are sending it to literaly everyone?
i mean, it could’ve been easier for everybody to just use the link for new installer, is’nt it?

autoPEARLVegasGold893
Did someone find any solutions? I created a account just because of this.


Hey there,

We have sent you a new installer via PM. Please check it. Thank you! We sincerely apologize for the inconvenience this issue has caused you.

Krissy

Hey Krissy, I will need this too, since this is happening to me RIGHT NOW, and my synaspe 3 is not even lauching.

Hey there!

 

Thank you for sharing your issue with us. I have sent you the new installer via pm. Please check it and let us know if this issue persists. 

 

Michelle

A

So i tried to contact support. and i cant.
because i keyboard is out of waranty.WTF.
shit company my keyboard is fine it ur crappy software.
so only thing i wanted to ask was a new installer maybe that would work.
bu i cant ask that because this crappy waranty service.
how am i supposed to get a new installer?.
i am running Razer central 7.10.0.515
and Razer synaps 3.8.428.42117
wow if this is how customer are helped im never buying anything from razer again.
i il  warn every person i  can about this behavior. mouth to mout and trough socials (YT?TTV,TikTok, etc)
 

You have installed the newest version of Razer Central. Please follow the steps below to clear the cache:

  1. Exit all Razer apps by right-clicking the Razer Central icon > Exit All Apps. 
  2. Copy and paste this directory %localappdata%\razer 
  3. Go into the folder “Razer Central”.
  4. Clear all contents in the folder “WebAppCache”
  5. Launch Razer Central.

Please let us know whether this issue persists.

 

Thank you for your feedback and patience. 

 

Michelle

 

A

So i tried to contact support. and i cant.
because i keyboard is out of waranty.WTF.
shit company my keyboard is fine it ur crappy software.
so only thing i wanted to ask was a new installer maybe that would work.
bu i cant ask that because this crappy waranty service.
how am i supposed to get a new installer?.
i am running Razer central 7.10.0.515
and Razer synaps 3.8.428.42117
wow if this is how customer are helped im never buying anything from razer again.
i il  warn every person i  can about this behavior. mouth to mout and trough socials (YT?TTV,TikTok, etc)
 

You have installed the newest version of Razer Central. Please clear the cache to resolve this issue by following the steps below:

  1. Exit Razer Cetral by right-clicking the Razer Central icon > Exit All Apps
  2. Go to find this folder “WebAppCache” under “Razer Central” folder. You can copy and paste this directory %localappdata%\razer to fine them.
  3. Clear all contents in “WebAppCache” folder.
  4. Restart Razer Cebtral by launching any Razer apps. 

Please let us know if this issue persists. 

 

We appreciate your patience and feedback. 

 

Michelle

A

got the sam black box experienc. 

You have installed the newest version of Razer Central. Please clear the cache to resolve this issue by following the steps below:

  1. Exit Razer Cetral by right-clicking the Razer Central icon > Exit All Apps
  2. Go to find this folder “WebAppCache” under “Razer Central” folder. You can copy and paste this directory %localappdata%\razer to fine them.
  3. Clear all contents in “WebAppCache” folder.
  4. Restart Razer Cebtral by launching any Razer apps. 

Please let us know if this issue persists. 

 

We appreciate your patience and feedback. 

 

Michelle

2

I also have the same problem, I have cortex and synapse, so i tried clearing the cache folder. But I still have the problem. Tried restarting my Wifi, no effect.

A

I also have the same problem, I have cortex and synapse, so i tried clearing the cache folder. But I still have the problem. Tried restarting my Wifi, no effect.

Hey there!

 

Thank you for sharing your issue with us. My name is Michelle, and I’m part of the Razer Cortex technical support team. I’m delighted to assist you with your issue. 

 

Please make sure that you install the latest version of Razer Synapse and Cortex. If you continue to experience any issues after updating your Razer Synapse and Razer Cortex to the latest version, please do not hesitate to provide us with your  with your Razer Cortex logs via pm. 

 

Appreciate your patience and feedback. 

 

Michelle

Nyagami

Hello I have the same problem can I have the installer?

l0ff3n

I have the same issue, can I have the installer?

A

Hey @Nyagami and @l0ff3n ,

 

The issue was resolved in the latest version of Razer Central. Please uninstall Razer Cortex or Razer Synapse, and then, download and install the newest version:

Razer Cortex: https://www.razer.com/cortex

Razer Synpase: https://www.razer.com/synapse-3

 

If this issue still persists after you successfully installed the newest version, please provide us with your Razer Cortex logs via PM. 

 

Thank you for your patience. 

 

Michelle

Nyagami

Hey @Nyagami and @l0ff3n ,

 

The issue was resolved in the latest version of Razer Central. Please uninstall Razer Cortex or Razer Synapse, and then, download and install the newest version:

Razer Cortex: https://www.razer.com/cortex

Razer Synpase: https://www.razer.com/synapse-3

 

If this issue still persists after you successfully installed the newest version, please provide us with your Razer Cortex logs via PM. 

 

Thank you for your patience. 

 

Michelle

I downloaded the latest version and I still have the same problem can I have the installation program?

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