black screen on razer central login page | Razer Insider

black screen on razer central login page

B
Userlevel 1
I installed razer cortex along with the razer central. However, when I try to open cortex a black screen pops up so I cant login/use it at all. I tried some stuff I found online but nothing worked.

115 Replies

Diabloxx22

For months I have had this issue too, and today, I finally figured it out.  First, to be clear, the “issue” was launching Cortex would result in a brief view of the Cortex window, and then the window would go black, resulting in my closing the application by right clicking and closing the window in the taskbar.  The cause for this behavior is the HDR setting.  Today, I wanted to adjust my display settings a little, and turned-off HDR.  Low and behold, when I opened Cortex, it worked!  It did not go blank!  To verify, I turned the HDR setting back on, and guess what?  Yes, the blank window.  Hence, in my case, the Cortex app does not work with HDR turned-on.   FYI, I have all the Razer apps set to run as administrator.  I tried all the workarounds suggested other than reinstalling Windows.  Try turning off HDR, and see if that works for you as well.

 

THIS IS THE FIX. i spent 2 hours today and this is the solution. TURN OFF HDR.

THANK YOU

 

F

Additionally, check if your graphics drivers are up-to-date, as outdated drivers can sometimes cause display issues.

A

Hello I am having the same issue and I have attempted on a few occasions to reinstall and update with no joy. Would you be able to assist?

Thanks 

Hey there!

 

Thank you for sharing your issue with us here. Could you provide us with your Razer Central logs via pm? 

If you install Razer Cortex, please visit this page to collect your logs: 

https://mysupport.razer.com/app/answers/detail/a_id/1685

If you install Razer Synapse, please visit this page to get your logs:

https://mysupport.razer.com/app/answers/detail/a_id/1462/

 

Either way can collect your Razer Central logs. Thank you!

 

Michelle

 

V

Hello I am having the same issue and I have attempted on a few occasions to reinstall and update with no joy. Would you be able to assist?

Thanks 

G

For months I have had this issue too, and today, I finally figured it out.  First, to be clear, the “issue” was launching Cortex would result in a brief view of the Cortex window, and then the window would go black, resulting in my closing the application by right clicking and closing the window in the taskbar.  The cause for this behavior is the HDR setting.  Today, I wanted to adjust my display settings a little, and turned-off HDR.  Low and behold, when I opened Cortex, it worked!  It did not go blank!  To verify, I turned the HDR setting back on, and guess what?  Yes, the blank window.  Hence, in my case, the Cortex app does not work with HDR turned-on.   FYI, I have all the Razer apps set to run as administrator.  I tried all the workarounds suggested other than reinstalling Windows.  Try turning off HDR, and see if that works for you as well.

I have 2 monitors and a TV attached to my PC. The monitors are not compatible with HDR. The TV is and HDR was turned on in the System > Display > HDR settings. I turned it off and now Cortex is working. Even when the TV was off, apparently just having it selected was the problem.

Thank you for posting your solution!

A

Hello,

I need the new installer as well as I am unable to login to cortex/central and can not use the full experience of my devices. Can you please send me the new installer?

Thank you for bringing this issue to us. Our team has resolved it. Please close all Razer apps and restart to fix this. Please feel free to let us know if you need further assistance. Thank you!

 

Michelle

P

Hello,

I need the new installer as well as I am unable to login to cortex/central and can not use the full experience of my devices. Can you please send me the new installer?

A

Having the same back screen issue with cortex.

Hey there!

 

Thank you for sharing your issue witb us here. My name is Michelle and am part of the Razer Cortex technical support team. I am happy to assist you with your issue.

 

To help us quickly figure out the causes of the issue, could you provide us with your Razer Cortex logs via pm for us to futher investigate this issue?

 

Thank you for your feedback and patience. 

 

Michelle

lordermor

Having the same back screen issue with cortex.

D

For months I have had this issue too, and today, I finally figured it out.  First, to be clear, the “issue” was launching Cortex would result in a brief view of the Cortex window, and then the window would go black, resulting in my closing the application by right clicking and closing the window in the taskbar.  The cause for this behavior is the HDR setting.  Today, I wanted to adjust my display settings a little, and turned-off HDR.  Low and behold, when I opened Cortex, it worked!  It did not go blank!  To verify, I turned the HDR setting back on, and guess what?  Yes, the blank window.  Hence, in my case, the Cortex app does not work with HDR turned-on.   FYI, I have all the Razer apps set to run as administrator.  I tried all the workarounds suggested other than reinstalling Windows.  Try turning off HDR, and see if that works for you as well.

R

I installed razer cortex along with the razer central. However, when I try to open cortex a black screen pops up so I cant login/use it at all. I tried some stuff I found online but nothing worked.547836_90b36d3f0192a346f2d638f5a42a1552.png

  1. uninstall
  2. delete ‘C:\ProgramData\Razer’ folder
  3. reinstall

that did it for me.

A

I just got the problem today and i tried reinstalling even nthins workin pls help

Hey there,

 

Please try to clear the cache by following the steps below:

  1. Exit Razer Cetral by right-clicking the Razer Central icon > Exit All Apps
  2. Go to find this folder “WebAppCache” under “Razer Central” folder. You can copy and paste this directory %localappdata%\razer to fine them.
  3. Clear all contents in “WebAppCache” folder.
  4. Restart Razer Cebtral by launching any Razer apps. 

If this issue persists, please feel free to provide us with your logs via pm.

If you installed Razer Synpase, please collect your logs here: 

https://mysupport.razer.com/app/answers/detail/a_id/1462/

If you installed Razer Cortex, please get your log here:

https://mysupport.razer.com/app/answers/detail/a_id/1685

If you installed both apps, either logs would be ok. 

 

We’ll be looking forward to your reply soon. Thank you!

 

Michelle

Jasonmonroe

I just got the problem today and i tried reinstalling even nthins workin pls help

ValseHoop

I have the same issue. Why make is so difficult for users?

Edit: reinstalled Cortex 6 times now, deleted “WebAppCache” 2 times… and still not working :|

I’ve send @Michelle-RazerCortexPC a PM with the logs. Hope they will fix this issue any time soon .-.

A

Hey @Nyagami ,

 

The installer sent to users before is earlier than the latest update. So, the current official version is the latest version. 

 

To fix this, could you clear the cache by following the steps below?

  1. Exit Razer Cetral by right-clicking the Razer Central icon > Exit All Apps
  2. Go to find this folder “WebAppCache” under “Razer Central” folder. You can copy and paste this directory %localappdata%\razer to fine them.
  3. Clear all contents in “WebAppCache” folder.
  4. Restart Razer Cebtral by launching any Razer apps. 

If this issue persists, please feel free to provide us with your logs via pm.

 

If you installed Razer Synpase, please collect your logs here: 

https://mysupport.razer.com/app/answers/detail/a_id/1462/

If you installed Razer Cortex, please get your log here:

https://mysupport.razer.com/app/answers/detail/a_id/1685

If you installed both apps, either would be ok. 

 

We’ll be looking forward to your reply soon. Thank you!

 

Michelle

Nyagami

Hey @Nyagami and @l0ff3n ,

 

The issue was resolved in the latest version of Razer Central. Please uninstall Razer Cortex or Razer Synapse, and then, download and install the newest version:

Razer Cortex: https://www.razer.com/cortex

Razer Synpase: https://www.razer.com/synapse-3

 

If this issue still persists after you successfully installed the newest version, please provide us with your Razer Cortex logs via PM. 

 

Thank you for your patience. 

 

Michelle

I downloaded the latest version and I still have the same problem can I have the installation program?

A

Hey @Nyagami and @l0ff3n ,

 

The issue was resolved in the latest version of Razer Central. Please uninstall Razer Cortex or Razer Synapse, and then, download and install the newest version:

Razer Cortex: https://www.razer.com/cortex

Razer Synpase: https://www.razer.com/synapse-3

 

If this issue still persists after you successfully installed the newest version, please provide us with your Razer Cortex logs via PM. 

 

Thank you for your patience. 

 

Michelle

l0ff3n

I have the same issue, can I have the installer?

Nyagami

Hello I have the same problem can I have the installer?

A

I also have the same problem, I have cortex and synapse, so i tried clearing the cache folder. But I still have the problem. Tried restarting my Wifi, no effect.

Hey there!

 

Thank you for sharing your issue with us. My name is Michelle, and I’m part of the Razer Cortex technical support team. I’m delighted to assist you with your issue. 

 

Please make sure that you install the latest version of Razer Synapse and Cortex. If you continue to experience any issues after updating your Razer Synapse and Razer Cortex to the latest version, please do not hesitate to provide us with your  with your Razer Cortex logs via pm. 

 

Appreciate your patience and feedback. 

 

Michelle

2

I also have the same problem, I have cortex and synapse, so i tried clearing the cache folder. But I still have the problem. Tried restarting my Wifi, no effect.

A

got the sam black box experienc. 

You have installed the newest version of Razer Central. Please clear the cache to resolve this issue by following the steps below:

  1. Exit Razer Cetral by right-clicking the Razer Central icon > Exit All Apps
  2. Go to find this folder “WebAppCache” under “Razer Central” folder. You can copy and paste this directory %localappdata%\razer to fine them.
  3. Clear all contents in “WebAppCache” folder.
  4. Restart Razer Cebtral by launching any Razer apps. 

Please let us know if this issue persists. 

 

We appreciate your patience and feedback. 

 

Michelle

A

So i tried to contact support. and i cant.
because i keyboard is out of waranty.WTF.
shit company my keyboard is fine it ur crappy software.
so only thing i wanted to ask was a new installer maybe that would work.
bu i cant ask that because this crappy waranty service.
how am i supposed to get a new installer?.
i am running Razer central 7.10.0.515
and Razer synaps 3.8.428.42117
wow if this is how customer are helped im never buying anything from razer again.
i il  warn every person i  can about this behavior. mouth to mout and trough socials (YT?TTV,TikTok, etc)
 

You have installed the newest version of Razer Central. Please clear the cache to resolve this issue by following the steps below:

  1. Exit Razer Cetral by right-clicking the Razer Central icon > Exit All Apps
  2. Go to find this folder “WebAppCache” under “Razer Central” folder. You can copy and paste this directory %localappdata%\razer to fine them.
  3. Clear all contents in “WebAppCache” folder.
  4. Restart Razer Cebtral by launching any Razer apps. 

Please let us know if this issue persists. 

 

We appreciate your patience and feedback. 

 

Michelle

A

So i tried to contact support. and i cant.
because i keyboard is out of waranty.WTF.
shit company my keyboard is fine it ur crappy software.
so only thing i wanted to ask was a new installer maybe that would work.
bu i cant ask that because this crappy waranty service.
how am i supposed to get a new installer?.
i am running Razer central 7.10.0.515
and Razer synaps 3.8.428.42117
wow if this is how customer are helped im never buying anything from razer again.
i il  warn every person i  can about this behavior. mouth to mout and trough socials (YT?TTV,TikTok, etc)
 

You have installed the newest version of Razer Central. Please follow the steps below to clear the cache:

  1. Exit all Razer apps by right-clicking the Razer Central icon > Exit All Apps. 
  2. Copy and paste this directory %localappdata%\razer 
  3. Go into the folder “Razer Central”.
  4. Clear all contents in the folder “WebAppCache”
  5. Launch Razer Central.

Please let us know whether this issue persists.

 

Thank you for your feedback and patience. 

 

Michelle

 

A

i have the same problem, can i get the installer too? 
P.S. why cant you just pin the link somewhere here, if you are sending it to literaly everyone?
i mean, it could’ve been easier for everybody to just use the link for new installer, is’nt it?

autoPEARLVegasGold893
Did someone find any solutions? I created a account just because of this.


Hey there,

We have sent you a new installer via PM. Please check it. Thank you! We sincerely apologize for the inconvenience this issue has caused you.

Krissy

Hey Krissy, I will need this too, since this is happening to me RIGHT NOW, and my synaspe 3 is not even lauching.

Hey there!

 

Thank you for sharing your issue with us. I have sent you the new installer via pm. Please check it and let us know if this issue persists. 

 

Michelle

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