Booster Prime "This option is not available for your device according to our lowest requirements in razer cortex" | Razer Insider
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Booster Prime "This option is not available for your device according to our lowest requirements in razer cortex"

  • December 24, 2023
  • 5 replies
  • 103 views
AbinCO

I am getting this notification when I try to optimize PUBG on Booster Prime. My RIG is as follows:

ASUS ROG STRIX B450-F GAMING

AMD Ryzen 3 2200G

MSI GEFORCE GTX 1060 GAMING X 3G 3GB

16GB RAM

My GPU is listed as the recommended GPU in order to play this game, I don’t understand why Razer would left out THE recommended GPU from their support for this game’s optimization. Please fix, thanks.

 

What are the minimum and recommended requirements to play PUBG? – PUBG Support

Best answer by Anonymous

AbinCO wrote:

Any updates?

Hey there!

 

We found that it is a bug after investigating your Razer Cortex logs. Our engineering team will resolve this in a future version togethet with the new games we supported in Booster Prime.

 

Thank you for bring this issue to us. Let me know if you need further assistance. 

 

Michelle

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5 Replies

A
  • Anonymous
  • 0 replies
  • December 25, 2023

Hey there!

 

Thank you for sharing your issue with us. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to help you out. 

 

To help us getting more details for further investigation, could you please provide us with your Razer Cortex logs via pm?

 

We look forward to your reply soon. Thank you for being patient. 

 

Michelle

 

 

AbinCO
  • AbinCO
  • Author
  • Insider Mini
  • 2 replies
  • December 29, 2023
Michelle-RazerCortexPC wrote:

Hey there!

 

Thank you for sharing your issue with us. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to help you out. 

 

To help us getting more details for further investigation, could you please provide us with your Razer Cortex logs via pm?

 

We look forward to your reply soon. Thank you for being patient. 

 

Michelle

 

 

I’ve sent you a link to the logs.

A
  • Anonymous
  • 0 replies
  • January 2, 2024
AbinCO wrote:
Michelle-RazerCortexPC wrote:

Hey there!

 

Thank you for sharing your issue with us. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to help you out. 

 

To help us getting more details for further investigation, could you please provide us with your Razer Cortex logs via pm?

 

We look forward to your reply soon. Thank you for being patient. 

 

Michelle

 

 

I’ve sent you a link to the logs.

We’ve received your logs. Thank you!

 

Michelle

AbinCO
  • AbinCO
  • Author
  • Insider Mini
  • 2 replies
  • January 9, 2024

Any updates?

A
  • Anonymous
  • 0 replies
  • Answer
  • January 10, 2024
AbinCO wrote:

Any updates?

Hey there!

 

We found that it is a bug after investigating your Razer Cortex logs. Our engineering team will resolve this in a future version togethet with the new games we supported in Booster Prime.

 

Thank you for bring this issue to us. Let me know if you need further assistance. 

 

Michelle

AbinCO
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    AbinCO

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