Cortex Booster Prime not working for Warzone | Razer Insider

Cortex Booster Prime not working for Warzone

  • 7 February 2021
  • 32 replies
  • 518 views
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My Razer Cortex Booster Prime says “unable to retrieve your game’s current settings. Please restart the game or makes changes to in game settings” for APEX LEGENDS, pls help
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chrisovr
I been trying to use booster prime for Warzone and I keep getting a message that it is " unable to retrieve my Gale's current settings" I've tried restarting the game and even deleting it from the library and adding it again without luck. Has anyone faced this and found a solution?

I have
A
ShAdower27
My Razer Cortex Booster Prime says “unable to retrieve your game’s current settings. Please restart the game or makes changes to in game settings” for APEX LEGENDS, pls help

Hey there!

Thank you very much for sharing this issue with us here. I'm Michelle and I will try my best to help you out with this issue.

Before we start could you please provide us with a few more information for us to isolate this issue?

  • Could you please let us know the installation path of this game Apex Legends or Call of Duty Morden Warfare Warzone?
  • Could you please check out whether there is a videoconfig.txt under this folder %USERPROFILE%\\\\saved games\\\\Respawn\\\\Apex\\\\local\\(Apex Legends), or a config.cfg under this folder %userprofile%\\\\documents\\\\Call of Duty Modern Warfare\\\\players\\\\? If yes, please upload the config file to an iCloud service and PM us the link. To do this, please tap windows+r, input the above installation path, and tap enter on your keyboard. If you cannot find the file, please search from this folder %userprofile%.

We'll be looking forward to your reply soon.

Thank you very much for your patience.

Best regards,
Michelle
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hi this happened to me how do i fixthis

thanks thomas
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Hey there,

Thank you for sharing your Razer Cortex's concern here.

I am sorry that I cannot see clearly what the issue is from the screenshot you shared with me. Does it say 'Sorry, your current rig is not supported on Razer Cortex'? Or does it say something like cannot retrieve game setting?

Could you please provide us with your RIF info? To do so, please launch Razer Cortex>SYSTEM BOOSTER>MY RIG, then, screenshot the page and send it to us.

Thank you very much for your patience.

Best regards,
Michelle
D
I have a problem with boost prime in fortnite and I have the information "sorry your current rig is not supported on razer cortex" and I cannot optimize the game.
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Dr4xU
I have a problem with boost prime in fortnite and I have the information "sorry your current rig is not supported on razer cortex" and I cannot optimize the game.

Hey there!

Thank you for sharing your concern with us here. My name is Michelle from the Razer Cortex PC technical support team. I will be happy to assist you with your issue.

Before we start could you please provide us with your RIG info? To do so, please launch Cortex and go to SYSTEM BOOSTER > MY RIG, and then, screenshot the page and upload it here.

We'll be looking forward to your reply. Thank you for your patience.

Michelle
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